36 Compass Drive, Biggera Waters QLD 4216
Deposits (RAD) $750,000 to $2,078,588
Daily payments (DAP) $173.22 to $480.07 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $750,000
DAP $173.22 a day
Double A DeluxeRAD $960,144
DAP $221.75 a day
Premier (Accessible Double)Prices as the facility states them. Confirm current prices and fees with the facility.
• Built May 2017 • 75 luxurious single suites, each with private ensuite and balcony • 28 spacious double suites, each with private ensuite, balcony and kitchenette • Specialised dementia care • 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Harbour Quays Residential Aged Care in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated September 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Harbour Quays Residential Aged Care met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Cooling and heating, Furnished room
The organisation that runs this home reports inclusive policies, inclusive activities and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
36 Compass Drive, Biggera Waters QLD 4216
Visits are by arrangement with the home. Call Harbour Quays Residential Aged Care to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 57 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Harbour Quays Residential Aged Care reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
36 Compass Drive, Biggera Waters QLD 4216.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
My beautiful mother in law has been here since 2021. She is always calm and happy. The staff are caring and kind. (Huge shoutout to Personal Carer Careena. What a treasure you are! Your delightful, sunny personality and endless patience are remarkable. We appreciate you very much!)
Rated 5 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Extremely unprofessional service. Harbour Quays contacted my family as we have been on the waiting list waiting for a couples room for mum and dad. We filled out the application and Harbour quays said we had been approved. After months of the family caring for mum and dad we were so happy a room had become available. We were told we just had to wait for the room to be refreshed. Only at the last minute after weeks went by to be told we were no longer approved. Due to 1 being partially government funded until the house was sold. It’s my understanding that all facilities to get their government funding they are supposed To take some partially funded residents. We were told they don’t normally do that. And that was the reason. We should have told this upfront. I’m just so gutted that they excepted our application approved us then waited weeks to inform us we were not excepted. We let another placement go because of this and now we have no where for mum and dad. We are emotionally exhausted and gutted. Extremely unprofessional service and morally wrong on all levels.
Most dissapointing and unproffessional. I am an administrator for both my mum n dad. We placed their application for a couples room, filled in required paperwork after a comprehensive interview and were placed on the waiting list. We received the call that one was to become vacant. Out financial advisor then again forwarded all financial information requested. We spoke several times with harbour Quays and were assured everything was good, we were given the vacate date and told they will need another week to refurbish. I was relieved that mum n dad would soon be well cared and my family and I would get a much needed rest after caring for them for the last 12 months in fortnightly then weekly rotation. When I checked in to finalise the move in date I was informed the application had now been rejected. Their excuse was that they normally do not accept partially supported residents. One parent paid full while the other went partially supported till the waterfront house sold then it would be paid out in full. We were devistated. And now physically and emotionally broken. So please be aware that though they may say your accepted and leave you waiting for your move in date, at the very last minute, when you have let go any other placements they will say you have been declined without letting you know.
Rated 5 out of 5.
Rated 4 out of 5.
Showing 10 of 41 reviews
