TriCare Labrador Aged Care Residence

The only reason I give this place one star is the handful of 5 or 6 staff members who are there for the right reasons. We have raised concerns about safety issues, poor communication, teeth not being cleaned, medicine just left on her table when she hasn’t got a clue what to do with it, mould, the safety sensors constantly being turned off when our mum is a high fall risk. Things get better for a couple of weeks then back to low standards again. Good luck trying to get hold of any staff on weekends. I feel sorry for those residents that don’t have any family to be their voice. Often in lockdown because they don’t have a covid testing station out the front like many high quality aged care homes do. 3 Residents have gone walkabout in the last year and that’s 3 too many. But the management deny deny deny. The owners of this place need to inject more $$$, more staff, and better systems into the actual care provided, not focus on profits.

We are so disappointed in ourselves for placing Mum here. Most of the permanent staff are awesome, caring people but often there are relief staff who have no commitment. Most often there are insufficient staff on hand to deal with the needs of the residents during busy times. After 3 weeks lockdown I found my Mum distressed, fingernails long and broken (cutting her skin), no toothbrush (don’t know how long her teeth weren’t cleaned. Staff walking around with masks below their nose, visitors walking in and out unchecked for temperature, masks. We CONSTANTLY have to follow up basic care needs which are addressed immediately by permanent caring staff. But the same issues reappear regularly. A family member visits daily to ensure her needs are met. Weekends find the front reception unattended and minimum staff on hand allowing visitors to enter on keypad entry. This also allows for residents to slip out the door unnoticed. Very disappointed. 2023 now Into our 3rd year there now and nothing has improved. Staff are constantly rotating through key roles which means that every time that happens, Mums care is affected. Constantly attending meetings where promises are made but not followed up. Constant UTI’s due to insufficient basic services, not eating due to the fact that there are insufficient staff on hand to give her the assistance she needs. So many other unhappy relatives telling us the same story.

I have given five stars as the family at tri care labrador are fantastic, My mum was poorly in June and eventually needed full time nursing care her transition to the home was so streamlined she nestled into her next chapter with ease. Then boxing day my dad took ill and he is now in the home too ,both have different needs which is extremely well provided ,they are even very close in room location. I am overseas in UK so this could have been so much harder for me, with pandemics, restricted movements etc ,but tri care have looked after my most precious people ,I can call them as much as I like and Nithin Shetty ,has become my point of contact and honestly without that I would have been adrift in a tumultuous sea. The care and nursing staff , management team, activities team are all great ,even the meals must be good as mum.is fussy,and barely ate before, now she does enjoy her meals . The formula you have tri care works, well done and thank you again for being there where I cannot, I trust the team completely to look after my parents every needs and with confidence I leave a five star review Thankyou

It was absolutely heartbreaking for me to acknowledge that I could no longer care for my darling husband at home. I checked out nine different facilities and TriCare Labrador was and is my first choice. Fortunately I eventually got a room there for Alan. He adapted immediately and is well settled and content . I and our family couldn't wish for a more caring, homely and comfortable place for him to see out his days. The staff are always welcoming no matter what time of day any of us pop in and an invitation is often extended to join in a cup of tea, lunch or whatever is happening at the time of visit. The food is excellent, well presented and with good variety and even accompanied by a glass or wine or beer for the residents if desired ! Alan's rapidly progressing Alzheimer's make his care challenging and beyond my capabilities - the TriCare Labrador staff treat him with the utmost care and respect at all times. They jolly him along to elicit the occasional smile and also encourage Alan to participate in the various occupational activities and exercise schedule. A HUGE Thank You to all of the TriCare Team for providing the stellar care and service that you do and for allowing me peace of mind in the knowledge that Alan is receiving the best care possible Mary Tatton

Absolutely amazing caring Facility....from entering the Front door you are always greeted with a smile ....the care given to your loved ones is of the highest quality & the family are always greeted as if you are part of a large family...Very happy with their care 10/10

My mum has been a resident of Tricare Labrador since May 2021 and I can't recommend the facility highly enough. I had always vowed never to place my mum into aged care due to the horror stories I'd heard and seen via the media. Unfortunately mum's dementia condition deteriorated substantially and upon assessment, the decision was actually taken away from us and she was deemed unable to return home, instead had to be placed into care. We did our research, decided on Tricare and thankfully there was a bed available for her. The level of service and duty of care has been pleasantly surprising and most impressive, all members of staff are extremely helpful, attending to her every need without delay and with no request being overlooked, I've found that every member of staff from the cleaners to the RN's to the admin staff are kind, respectful and provide the residents the care and dignity that they deserve. The food and changing menu is amazing, we always taste her food and find it tasty, appetising and find that there is usually a choice of two different dishes to satisfy different tastes and palettes (and mum has become a real sweet tooth with the lovely desserts). Despite my frequent visits with mum, I receive updates on her condition regularly and as required. My experience with Tricare has been nothing short of exceptional and I've been unable to fault them in anyway - if you're looking for somewhere to place your loved one, I can't recommend Tricare Labrador highly enough (if I could give them 100 stars I would!!) and can honestly say with hand on heart that if you are fortunate to find a placement at this facility, you can comfortably rest easy that your loved one will be in the very best of care. A+++++