Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Recently refurbished and set within tranquil garden surrounds, Ozanam Villa is within easy walking distance to the local shopping centre and only a short drive away from the beach. Move in with Ozcare and you'll be cared for around the clock by our experienced team of nurses, carers, allied health professionals, cooks and client service staff. We see our clients as part of our family so we go the extra mile to learn about you and your life story. Finding out about your history, your family, your routines, your likes and dislikes, helps us to get to know you and involve you in decisions about your health, care and daily living to ensure we deliver services the way you like them. - Registered Nurses always on duty - Family atmosphere - Fresh, nutritious meals - Full social calendar
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Ozcare Ozanam Villa - Burleigh in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 61% · Most of the time 25% · Some of the time 11% · Never 4%86 in 100
Do you feel safe here?Always 86% · Most of the time 7% · Some of the time 7% · Never 0%93 in 100
Is this place well run?Always 46% · Most of the time 32% · Some of the time 18% · Never 4%78 in 100
Do you get the care you need?Always 64% · Most of the time 18% · Some of the time 14% · Never 4%82 in 100
Do staff know what they are doing?Always 54% · Most of the time 29% · Some of the time 18% · Never 0%83 in 100
Are you encouraged to do as much as possible for yourself?Always 71% · Most of the time 25% · Some of the time 4% · Never 0%96 in 100
Do staff explain things to you?Always 57% · Most of the time 21% · Some of the time 21% · Never 0%78 in 100
Do you like the food here?Always 54% · Most of the time 11% · Some of the time 32% · Never 4%65 in 100
Do staff follow up when you raise things with them?Always 43% · Most of the time 32% · Some of the time 21% · Never 4%75 in 100
Are staff kind and caring?Always 68% · Most of the time 29% · Some of the time 4% · Never 0%97 in 100
Do you have a say in your daily activities?Always 75% · Most of the time 11% · Some of the time 11% · Never 4%86 in 100
How likely are you to recommend this residential aged care home to someone?90 in 100
Reviews from families and visitors5.0★from 2 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Staff behaviour/conduct
Social and domestic assistance
Clinical care
Most complaints were about
Clinical care
Food and catering
Staff behaviour/conduct
The main improvements made were in
Clinical care
Choice and dignity (including lifestyle and activities)
Infection disease control
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over the last 2 years
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Ozcare Ozanam Villa - Burleigh met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Allied health services
Dementia support
Terminal illness
Caters for cultural, spiritual or ethical food requirements
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $22 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$22Average home$16
Facilities
Gazebo
Gardens and landscaping
Herb or vegetable garden
Concierge
Lockable storage
Nurse call system
Patios verandahs and balconies
Shared bathroom
Visitor chairs
Lounge areas
Activities room
In the rooms: Bedside table, Built in wardrobe, Overbed table, Ensuite bathroom, Furnished room
Agnosticism, Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries1 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices15 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss12 in 100More than the national figure
Residents who had a fallFalls and major injury27 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury2 in 100About the same as the national figure
Residents taking 9 or more medicinesMedicines23 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines8 in 100Fewer than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers220 minutes · target 219
1 minutes above its target
Care from registered nurses51 minutes · target 44
7 minutes above its target
That’s 3 hours 40 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Ozcare Ozanam Villa - Burleigh reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
4
Services and supports for daily living4
Organisation’s service environment4
Feedback and complaints4
Human resources4
Organisational governance4
Improvement needed
Significant improvement needed
5
4
3
2
1
Some reviews were originally published on Google.
2 reviews
M
Michael
19 November 2025
The people running Ozanam Villa show a great and consistent intention of doing their best for the residents. Caring for people can be, and often is, a demanding job. Ozanam Villa's people are meeting those demands and trying to go above and beyond the "job". They should be very proud of the care they are providing and the human touch they are bringing to their roles. It is impressive and much appreciated. Keep up the great work!