Varsity Views Care Community Reviews – Aged Care Home in Varsity Lakes, QLD

Varsity Views Care Community Reviews – Aged Care Home in Varsity Lakes, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Varsity Views Care Community in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 79% · Most of the time 21% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 75% · Most of the time 21% · Some of the time 4% · Never 0%96 in 100
Is this place well run?Always 58% · Most of the time 33% · Some of the time 8% · Never 0%91 in 100
Do you get the care you need?Always 63% · Most of the time 33% · Some of the time 4% · Never 0%96 in 100
Do staff know what they are doing?Always 46% · Most of the time 33% · Some of the time 21% · Never 0%79 in 100
Are you encouraged to do as much as possible for yourself?Always 71% · Most of the time 17% · Some of the time 13% · Never 0%88 in 100
Do staff explain things to you?Always 67% · Most of the time 21% · Some of the time 8% · Never 4%88 in 100
Do you like the food here?Always 33% · Most of the time 25% · Some of the time 29% · Never 13%58 in 100
Do staff follow up when you raise things with them?Always 58% · Most of the time 25% · Some of the time 17% · Never 0%83 in 100
Are staff kind and caring?Always 75% · Most of the time 17% · Some of the time 8% · Never 0%92 in 100
Do you have a say in your daily activities?Always 71% · Most of the time 21% · Some of the time 8% · Never 0%92 in 100
How likely are you to recommend this residential aged care home to someone?92 in 100

Reviews from families and visitors5.0from 7 reviewsRead the reviews

5.0out of 5

7 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Food and catering
Social and domestic assistance

Most complaints were about

Food and catering
Personal property (including laundry)
Physical environment (including cleaning)

The main improvements made were in

Personal care
Clinical care
Food and catering

Some reviews were originally published on Google.

7 reviews

Martie S.

9 October 2024

Our family would like to express our heartfelt gratitude for the exceptional care at Varsity Views Care Community. Thank you to Johny, the General Manager, for his compassionate leadership and the dedication of Laura, the Care Manager. The kindness of the nurses and the day to day staff helping the residents is genuine and appreciated. Lindsay the customer support manager is so lovely and helpful as is Fiona at reception. The variety of daily activities and outings keeps the residents engaged. They also have a hairdresser and a lovely little coffee shop overlooking the fish pond. We know our loved one particularly looks forward to the morning and afternoon teas, complete with delicious treats, on a daily basis. This is truly a genuine caring care community.

Katrina G.

27 July 2024

The staff at Varsity Views are the most caring and understanding you could ask for. They are always smiling and there to help my mum whenever needed. The social calendar and activities keep my mum mentally and physically active. The residence and facilities are always serviced and clean. There are many meal choices on their daily menu as well as their in house cafe. I highly recommend.

Matt S.

25 June 2024

Nice Care Community. I had the pleasure of dealing with the team over some enquiries. Would recommend.

Gold R.

13 March 2023

Such a great facility!!

Fran H.

10 March 2023

Positive happy feeling reflected by all staff & so very helpful with everything. Admission for my family member went extremely well & now they're saying they love it there. I am so grateful to Opal staff for taking such good care.💖

Woff L.

25 November 2019

Lovely caring staff and cosy home-like facilities. Thank you all so much for your kindness and attention to my grandmother in her final days.

Shauna S.

2 November 2019

the staff and care is wonderful , a great place that we cannot fault for our Mum

Some reviews were originally published on Google.

7 reviews

Martie S.

9 October 2024

Katrina G.

27 July 2024

Matt S.

25 June 2024

Nice Care Community. I had the pleasure of dealing with the team over some enquiries. Would recommend.

Gold R.

13 March 2023

Such a great facility!!

Fran H.

10 March 2023

Woff L.

25 November 2019

Lovely caring staff and cosy home-like facilities. Thank you all so much for your kindness and attention to my grandmother in her final days.

Shauna S.

2 November 2019

the staff and care is wonderful , a great place that we cannot fault for our Mum

Varsity Views Care Community

At a glance

Where it does well7

Worth asking about3

Room types at Varsity Views Care Community

About the home

What residents and families say

Feedback the home reported

Care and daily life

Food

Facilities

Visit Varsity Views Care Community

Costs at Varsity Views Care Community

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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