Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Ideally located on the Gold Coast, our Villa Serena home provides high-quality aged care in a friendly, secure and comfortable residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care and dementia support, with wellness programs created around your preferences. Villa Serena is a Tuscan-style home with grand courtyards and manicured gardens, with a range of onsite amenities including a café, beauty spa, library and activities room.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Villa Serena in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 82% · Most of the time 18% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 95% · Most of the time 5% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 68% · Most of the time 18% · Some of the time 14% · Never 0%86 in 100
Do you get the care you need?Always 82% · Most of the time 14% · Some of the time 5% · Never 0%96 in 100
Do staff know what they are doing?Always 86% · Most of the time 14% · Some of the time 0% · Never 0%100 in 100
Are you encouraged to do as much as possible for yourself?Always 73% · Most of the time 18% · Some of the time 9% · Never 0%91 in 100
Do staff explain things to you?Always 64% · Most of the time 36% · Some of the time 0% · Never 0%100 in 100
Do you like the food here?Always 32% · Most of the time 41% · Some of the time 23% · Never 5%73 in 100
Do staff follow up when you raise things with them?Always 68% · Most of the time 23% · Some of the time 9% · Never 0%91 in 100
Are staff kind and caring?Always 82% · Most of the time 18% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 86% · Most of the time 14% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?96 in 100
Reviews from families and visitors4.5★from 18 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Staff behaviour/conduct
Clinical care
Food and catering
Most complaints were about
Food and catering
Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)
The main improvements made were in
Food and catering
Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
3 out of 5Acceptable
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
4 out of 5Good
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Villa Serena met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia and memory support
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$16Average home$16
Facilities
Activities room
Gazebo
Library
Security
Leisure facilities
Gardens and landscaping
Herb or vegetable garden
Cafe or restaurant
Dining rooms
Activities and entertainment
Beauty services
Lifestyle activities
Patios verandahs and balconies
In the rooms: Overbed table, Furnished room, Pleasant decor, Ensuite bathroom
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Villa Serena
Address 2 Easthill Drive, Robina QLD 4226
Visits are by arrangement with the home. Call Bolton Clarke Villa Serena to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100Fewer than the national figure
Residents with a restrictive practiceRestrictive practices14 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss5 in 100Fewer than the national figure
Residents who had a fallFalls and major injury31 in 100About the same as the national figure
Residents who had a fall with a major injuryFalls and major injury1 in 100About the same as the national figure
Residents taking 9 or more medicinesMedicines30 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines7 in 100Fewer than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers227 minutes · target 216
11 minutes above its target
Care from registered nurses46 minutes · target 44
2 minutes above its target
That’s 3 hours 47 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Villa Serena reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
We are so happy with our mother's transition into residential care at Villa Serena. Maree made the process seamless and had endless empathy for all of our tears and questions during the transition process. The care of the nurses and other staff is incredible. Everything that I have witnessed has indicated a high level of integrity of staff and respect and care for our dear Mum and other residents. I've been so touched to see her relationships build with staff members and other residents. Five weeks in, she is happier than we have seen her in a few years and raves about the food. Five stars all the way from us. Thank you to all at Villa Serena, we think you are doing an amazing job.
EB
Erin B.
26 July 2024
Rated 5 out of 5.
RR
Ross R.
31 October 2023
We were very fortunate recently to be able to place our elderly Mum at Villa Serena. From the initial meeting & tour the manager Maree Hutton has been amazing, very welcoming with a personable warm caring manner. The staff are just wonderful & Mum has settled in so well. The meals are 5 star and the cleanliness of the home is to be congratulated. We were referred to Villa Serena by others who have experienced the very same. Simply the best on the Gold Coast!
MD
Margot D.
24 October 2023
My mother has been in Villa Serena for approximately 2 months following a fall. We have so much gratitude for Maree Hutton and all the Staff for making Mum's time there the best it can be. The Staff are always delightful, caring and helpful. The Villa itself is delightful and beautifully clean and well-maintained. The meals are always delicious and nutritious and Mum has settled in so well, in spite of our trepidation. Thank you so much to everyone at Villa Serena.
NJ
Ngarangi J.
26 July 2023
Rated 5 out of 5.
AD
Abbey D.
26 July 2023
Rated 5 out of 5.
JS
Julieann S.
26 July 2023
Rated 5 out of 5.
C
Celia
28 December 2022
We recently had to move my father into dementia care, which was an incredibly hard decision to make. We initially placed him in what was rated as a very good nursing home in Merrimac, where he (and we as his family) were treated appallingly. It was as if they had no understanding of dementia care patients and how to manage them. In desperation, we rang many nursing homes to find somewhere nice for dad to be placed and just happened to be lucky enough for Maree, the Manager of Villa Serena, to offer dad a place. She and the whole Villa Serena team have been just fabulous. Maree personally helped move dad into his room and helped hang his pictures up for him! They are so caring and really know how to manage the residents with care, respect and love, no matter how difficult the situation is. They are just fantastic and dad is settling in well. He has a beautiful room opening onto a lovely garden, and even has a garden bed which he now considers as “his” that he looks after. He is loving the meals and the activities and is very contented and happy there, which is such a relief for us. I highly recommend Villa Serena on all fronts!
PB
Peter B.
29 November 2022
The team at Villa Serena are awesome and we're so lucky to have been able to get mum into their care. We first contacted the GM Maree when we were desperate to place mum into respite prior to seeking a permanent placement. We'd temporarily placed mum in another 'supposedly 5 star' aged care facility in Merrimac, where her treatment was appalling and we had to take her out of the there. From what we have experienced, there are big variations in the standard of care delivery for these most vulnerable members of our community. Maree was amazing. She actively worked with us to find the best accommodation for mum which ultimately ended up being in Viletta, the dementia ward. Anyone who has a relative suffering from this terrible disease will know how hard it can be to work with them when you're transitioning them out of their home because they can no longer safely reside there. All of the nurses, carers and support staff have been wonderful to mum. She has settled well into Villa Serena, has a routine and I'm sure the many interactions she has with the team help her maintain her social skills. It's wonderful for my brother and I to come in some days and get glimpses of the mum we used to know. I'm sure that this would not be the case if the Villa Serena team did not constantly focus on their clients wellbeing. In the first aged care facility we placed her in she was neglected and there was little interaction - in Villa Serena, there is a constant stream of staff members on hand to see to the residents needs. Our sincere thanks to Maree and the team for taking such wonderful care of mum - it wasn't an easy decision to place mum into care. Thank god that places like Villa Serena exist to give you the confidence that your loved one is being cared for with compassion and dignity.
TW
Tarsha W.
4 September 2022
I recently toured this beautiful facility it was such a big discussion when moving my mum into age care. Maree the manager made everything so simple as we could not under stand the fees and charges due to how complex they are, she took the time to explain it all and made us feel at ease with the whole situation. My mum is now living here and I can’t speak highly enough about villa Serena. If you are looking for a caring age care home I suggest visiting villa Serena.
