LM
Lisa M.
26 March 2026Rated 4 out of 5.
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3-5 Glenhaven Court, Merrimac QLD 4226
Deposits (RAD) $525,000 to $715,000
Daily payments (DAP) $121.25 to $165.14 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover Bupa Merrimac, a charming care home in the heart of the Gold Coast. You’ll be close to the local community with the hospital and Robina Town Shopping Centre nearby. Outdoors we are surrounded by beautiful landscaped gardens and entertainment areas for you and your loved ones to enjoy BBQs. Alfresco dining is very popular amongst our residents, especially in the warmer months. As you step inside, we have a delightful range of communal spaces, activity rooms and dining areas complete with tasteful, warm decorations and large windows to bring in lots of natural light. For more information or to book a tour, please visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Merrimac in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated September 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Merrimac met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Cooling and heating, Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
3-5 Glenhaven Court, Merrimac QLD 4226
Visits are by arrangement with the home. Call Bupa Merrimac to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 23 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Merrimac reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
3-5 Glenhaven Court, Merrimac QLD 4226.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 4 out of 5.
What a wonderful start with Max’s introduction to Bupa Merrimac He was greeted so friendly and the communication exchange was terrific The family will be very comfortable sharing this stage iof his life with his new community Thankyou for making us so welcome
My dad became a resident at Merrimac Bupa in September this year. It was a very emotional time for him and the family to transition from his home to permanent care. However, I have to say that the support and assistance that we have received from the staff has been wonderful and I am extremely grateful for the ongoing support and care that dad receives. Many thanks. Sandra Herd. 🙏
Rated 5 out of 5.
My mum has been at Bupa Merrimac for 2 and a half years, and the care has been great. The staff are compassionate, attentive, and always go the extra mile to make residents feel comfortable and respected. The facilities are clean and welcoming, and there are plenty of activities that keep everyone engaged and happy. We are grateful for the peace of mind this home provides — thank you to the whole team!
Rated 5 out of 5.
I've been living at Bupa Merrimac for 2 years, I have found the staff absolutely fantastic. They look after us well. I have found the conditions of the home to be nice and friendly. We get 3 meals a day and have lots of activities happening.
My Mum recently had a two month stay at Bupa Merrimac, it was an incredibly emotional and challenging time for our family, however the team at Bupa Merrimac could not have been more responsive, caring and supportive. Whilst the living arrangement has not worked out due to my Mum's particular situation, my family could not be more grateful to Carol and Lorraine and the entire team who helped us in this transitional time. These caring people went above and beyond to help my Mum and our family and we are humbled by the kindness they have shown us and the dignity and respect that they extended to my Mum. I would recommend Bupa Merrimac to those looking for an aged care home that truly cares about the people in their care.
My mother has recently been diagnosed with early onset alzheimers . We were lucky enough to get her into Bupa Merrimac for respite . Mum has settled well and all her care staff have been fantastic so much so that she has decided to stay .Carol has put our minds at ease and jane is another special mention. Thankyou Bupa Merrimac
Rated 1 out of 5.
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