Carseldine Greens Care Community

We are so pleased to learn that Catherine has settled in well, thanks to the excellent care she is receiving. With best wishes

My mum had a very good experience at Carseldine Greens Care Community. The staff were kind, caring, and made her feel comfortable and well looked after.

Our family would like to express our sincere gratitude to the team at Carseldine Greens Care Community for the exceptional care they provided to our dad over the past four years. Although our loved ones were living far away, the team made sure we always felt connected through regular weekly phone calls and updates. Their Kindness, compassion and dedication gave us great comfort and peace of mind, knowing Dad was being looked after well . The team constantly treated him with dignity respect and genuine care, creating a warm and supportive environment that truly felt like home. We are Incredibly thankful for everything they have done and would highly recommend Carseldine Greens Care community to anyone looking for quality aged care for their loved ones . Thank You to the entire team for your outstanding support and Commitment . BW

I can no longer sit by while people suffer under the care of the management of Carseldine Greens Facility, I will not use the word care because mine & my families experience with this facility there was no care at all. I had the unfortunate experience of dealing with them when I was under the mistaken thinking that placing my dad in this facility would’ve the right fit for him. We placed my father in Carseldine greens but after 3 days and two falls my father was tossed out like a bag of rubbish. As it turns out it was the best thing that happened to him as we found him another facility that took exception care of him. When the time came to once again look for a facility to care for my mother Carseldine Greens was never even considered. I could not in all conscience recommend anyone place there loved on in this facility especially now with the money grab that is going on and photos I have seen of the mistreatment of a current resident. Our elderly loved ones deserve to be cared for and treated with respect.

I want to support my aunty and everything she has raised in her review. As a family, we are deeply concerned and incredibly distressed about the care our Nanna is receiving. Our concerns are not minor or isolated. We have witnessed and documented multiple incidents that have left us genuinely worried about her safety and wellbeing, including instances of neglect and injury while in care. This is unacceptable, especially given her age and vulnerability. We trusted this facility to provide compassionate, attentive, and competent care, and at this point we do not feel that standard is being met. The ongoing lack of clear communication and accountability has only added to our concern. Our Nanna deserves dignity, safety, and respect at all times. We stand by these concerns and expect them to be taken seriously and addressed without delay.

So dissappointed in Careseldine Greens. My mum has been in this facility since 2015. We have always felt mum was home and the we were comfortable she was being cared for. The heart of this facility has changed over the years. At this point at 95 years old mum has lost her scrambled eggs for breakfast as she has not opt in for hot breakfast. Mum has also had her in room phone line has been deactivated. Mum can't dial out only for incoming calls. With opals head office clarification of mum has not paid for phone in their records 2019 to present day. Office response was she has to opt in. It is a disgrace no notification off disconnection. The communication is poor. My letter of request to put mum's phone on was totally ignored. The Courier Mail story today is the tip of the iceberg. My mum and the residents deserve a caring, comfortable and basic everyday needs met. We grew up on the sacrifices this generation made for us to have a better life. It's about time they get the dignity and respect they deserve. My post above is accurate the response from opal to reply to my review is an insult to my experience. My mum received eggs again yesterday. But Karen from opal assured me my mum's phone would be reactivated yesterday afternoon. Sorry to say it has not happened. Who ever replied to my review, did not address what I said. I can assure you I have photos and diary's to back up my concerns. This just makes it even more important for accurate information. I still believe photos do put all things into prospective. Judge Judy said you have 2 ears and one mouth. It is so true. I would still like a response to my issues i put in my review. I did not see any apology. This was an attempt to put opals rebuke of bad press. That is for another forum. You say we are listening. Around every corner bad communication. Every word of my review is a true statement of fact. It's such a shame that the person or generated response to my review had been removed. It is another issue that was not handled well. I would like to have a face to face chat with a member of opal head office. Mr Burge. Understanding how busy you are a phone call is better than nothing. As I've said before I don't say things I can't back up. If you want an open discussion I'm extremely happy to do so. A picture says a 1000 words. I want this time as a learning experience. Hopefully you will respond. To wake up today and see a very lovely reply. I know my mum is very well liked by some of the staff who care for her. The staff some that have been responsible for mum have been there from day one of mum's stay. I've seen the stress, pressure to keep up. If management did a few days in the shoes of the team they oversee the time line to give mum a full shower, dress and put mum back to bed is hard work. In balance there has be some extremely upsetting experiences. Seen with my own eyes, no fake statements. To the staff who have taken care of mum . I thank you from the bottom of my heart. For the record I never said mums TV was being removed. Mistakes can happen but if address ed properly it should not be repeated. Communication and understanding of issues is part of the problem. I will be my mum's voice to ensure she can have what ever life she may have been happy. My visits lately have been sad for me. The debarcle of this time has taken it's toll. I had the experience of watching a Netflix documentary called "Careless". Every person involved in care should have to watch this. Family members have now have an opportunity to voice some issues age care face. I think this is a Pandora's box. Good and bad. I never thought I would have to fight so hard for mum. As we grow older this whole section of care has left us with our generation will not do it. Age care best solution put people over money. At the end of the day care facilities who do not listen will at the very least loose what they want 5star reviews . I'm here again mum's arms have excoration on axillary. I'm not really surprised, I supply all products to avoid this as the supply shows. But I can't dry under mums