Ozcare Parkwood Gardens Reviews – Aged Care Home in Labrador, QLD

Ozcare Parkwood Gardens Reviews – Aged Care Home in Labrador, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Ozcare Parkwood Gardens in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 84% · Most of the time 16% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 88% · Most of the time 8% · Some of the time 4% · Never 0%96 in 100
Is this place well run?Always 52% · Most of the time 36% · Some of the time 12% · Never 0%88 in 100
Do you get the care you need?Always 88% · Most of the time 8% · Some of the time 4% · Never 0%96 in 100
Do staff know what they are doing?Always 44% · Most of the time 48% · Some of the time 8% · Never 0%92 in 100
Are you encouraged to do as much as possible for yourself?Always 88% · Most of the time 8% · Some of the time 4% · Never 0%96 in 100
Do staff explain things to you?Always 68% · Most of the time 16% · Some of the time 12% · Never 4%84 in 100
Do you like the food here?Always 48% · Most of the time 36% · Some of the time 4% · Never 12%84 in 100
Do staff follow up when you raise things with them?Always 64% · Most of the time 16% · Some of the time 16% · Never 4%80 in 100
Are staff kind and caring?Always 88% · Most of the time 12% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 76% · Most of the time 20% · Some of the time 4% · Never 0%96 in 100
How likely are you to recommend this residential aged care home to someone?84 in 100

Reviews from families and visitors3.9from 24 reviewsRead the reviews

3.9out of 5

24 ratings

Some reviews were originally published on Google.

24 reviews

Pat P.

10 February 2026

I was at Parkwood Gardens six years ago, a fantastic place beautiful gardens able to walk on a flat pathway around the building.It was a new building with wonderful facilities ,services and truly caring staff. Activities were excellent- ensuring out into the Community- whole day and half day excursions. Some special events at night eg Christmas by Candlelight with excellent entertainment...full community involvement .Libby the Manager listened to Residents and ensured quality drinks at lunches

Nibbles

26 September 2025

Rated 5 out of 5.

Christopher G.

16 September 2025

I have recently transitioned both of my grandparents into full time care and cannot thank Libby (manager) and her team enough. What was an extremely daunting and difficult time for us all, was made so simple and easy. Libby went above and beyond to ensure that they both felt welcomed and supported during this adjustment period. Her kindness and warmth instantly put my family at ease. She was always available to answer any questions we had and the physiotherapist also was fanatsic, encouraging my grandparents to work toward regaining some independence after a lengthy hospital admission. Highly recommend this facility.

Brett T.

26 August 2025

Rated 1 out of 5.

Dimitie K.

18 August 2025

I am so happy with the care my mum is receiving at Parkwood Gardens. The staff are so caring, professional and no request you make is ever a problem. They are great at communicating with me straight away if there are any issues to do with mum. The environment is really lovely too with plenty of light, beautiful gardens and grounds, the rooms are lovely with little balconies off them. It’s a very peaceful relaxing place. The activities they do with mum are great too. She never used to join in community things when she was in her own, but really likes to do them here. The meals they provide are great too, lovely variety and my mum’s appetite has increased since being here. I highly recommend Parkwood Gardens for your loved ones.

Rob M.

7 August 2025

I would like to compliment and thank all the staff and management at Ozcare Parkwood Gardens for always being extremely professional, friendly and caring. The facility is a caring home for the residents. I attend Ozcare Parkwood Gardens quite regularly and all the food that I have seen looks excellent. I have also noticed that all the staff treat the residents with respect and dignity. I would also like to personally thank the Facility Manager, Libby, for her extremely kind and caring approach at our first meeting. Libby seems to be very well liked by the residents and we have always found her a pleasure to interact with. Thank you

Ingrid M.

7 August 2025

As a family we have had only exceptional service and care shown to my Mum since she moved into Parkwood Gardens. My Mum is so happy and loves to tell me when Libby, the Facility Manager greets her with a hug and a kiss on her forehead! It really feels like home. I visit regularly and have always been amazed that each staff member, from the cleaner to receptionist to carer and admin staff greets me with a smile, no matter how busy they are. This adds to the warm atmosphere at Parkwood Gardens. The residents are regularly asked their opinion on their home. The food is flavoursome and very fresh, healthy and balanced with a good variety. The nursing staff and the management have gone above and beyond to make my Mum feel valued and respected. We are truly grateful to the entire organisation.

Nashe

5 August 2025

Very rude facility manager! One morning I was passing by for an enquiry at the reception and was in my scrubs because I came from another workplace. There was no one to attend to me for a while. The manager was walking across the hall and saw me and asked "are you ok? " I said I have an enquiry. She went "Yeah well you need to go back!" Mind you she was shouting from a distance and there were people around. I don't even work there but barely came as agency staff to assist when they were short, but she assumed I did. Horrible experience. Later one of the reception staff noticed from the next room and came and nicely assisted me. Thanks for that but I'm never going back. This was months ago but doesn't change a thing.

Caryl K.

26 July 2025

Rated 1 out of 5.

Meagan N.

25 April 2025

I was so stressed having to find my Mum respite but Libby made the entire process a breeze. She was so kind and empathetic and the home is just beautiful. All the staff are wonderful too. I have great peace of mind knowing that my Mum is being well looked after. Thanks team!

Showing 10 of 24 reviews

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Clinical care
Social and domestic assistance

Most complaints were about

Staff number/sufficiency
Clinical care
Communication and consultation

The main improvements made were in

Physical environment (including cleaning)
Staff number/sufficiency
Staff training/skills/qualifications

Some reviews were originally published on Google.

24 reviews

Pat P.

10 February 2026

Nibbles

26 September 2025

Rated 5 out of 5.

Christopher G.

16 September 2025

Brett T.

26 August 2025

Rated 1 out of 5.

Dimitie K.

18 August 2025

Rob M.

7 August 2025

Ingrid M.

7 August 2025

Nashe

5 August 2025

Caryl K.

26 July 2025

Rated 1 out of 5.

Meagan N.

25 April 2025

Showing 10 of 24 reviews

Ozcare Parkwood Gardens

At a glance

Where it does well7

Worth asking about4

Room types at Ozcare Parkwood Gardens

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Ozcare Parkwood Gardens

Costs at Ozcare Parkwood Gardens

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

Ready to ask Ozcare Parkwood Gardens about a room?

Helpful guides