Blue Care Redcliffe Aged Care Facility

Independent living units and hi-care facility

Visiting my Brother Viv Rushby quality of care is very good very happy

This review has taken so long to write because it is so painful for our family to remember. BlueCare Redcliffe Aged Care Facility failed our mother and us. Our mother's end-of-life treatment and her BlueCare experience in general was a disgrace. BlueCare's promise of providing excellent and skilled residential and palliative care was not fulfilled in any way. Instead, our mother who was frightened and exhausted at the end of her life was berated by staff for not cooperating, was belittled in front of family, was treated like an inconvenience, was left on a soaking bed until family arrived, was lied to by staff to cover their own rudeness and was handled without dignity or respect. Also, a BlueCare nurse threatened to call police when a family member questioned a definite medication error, family members were argued with and contradicted by staff and the so-called palliative trolley was empty of any supplies for family to use. After her death, staff completely disrespected our mother and us by not using her name, acknowledging her as a person, speaking a single word to her or saying a single thing to us during or after the end-of-life check. Instead, a family member was criticised in the hallway by staff because we stayed with our deceased mother to grieve as a family rather than rush to the nurses' station the instant our mother died. To watch your mother die then be criticised by staff for how we needed to mourn her is truly disgusting. Bluecare Redcliffe is very good at 'selling' places in their facility, but in our experience the hype never matched the reality. Despite many emails, meetings and informal discussions between us, the Care Coordinator and other staff about aspects of our mother's care, we were frequently disillusioned when the same problems (communication issues, nursing issues, medical issues, hygiene issues, care issues, dignity issues, meal issues etc etc) continued to arise. It seemed that every question we asked had some story or reason to 'explain' it, but no-one ever seemed to be fully in charge of the situation, know what was going on in the facility or understand how to make positive and lasting change. To add insult to injury, since our mother's death BlueCare management has sent a sympathy card with the family member's name misspelled, directed us to send feedback to an un-manned email address and overcharged our mother's account almost nine hundred dollars. In light of our mother's and our experience with BlueCare Redcliffe Aged-Care, we cannot recommend this service to others. According to BlueCare management, our issues are supposedly being addressed, but based on our experiences and on what we have heard about other BlueCare experiences on the Peninsula, we have little faith in this actually happening.

Great service, pricing and friendliness. Thanks Andrew and Marlene. You are appreciated.

Beautiful spacey rooms close to beach shopping superb location