DT
Dilip T.
22 July 2026Rated 5 out of 5.
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376-378 Pine Ridge Road, Runaway Bay QLD 4216
Deposit (RAD) $650,000
Daily payment (DAP) $150.12 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover the delightful Bupa Runaway Bay, a modern care home surrounded by beautiful nature reserves and parklands, close to the Gold Coast beaches and just an hour from Brisbane’s CBD. Outdoors, we have many beautifully landscaped courtyards and one large central courtyard, which can be ideal for you to enjoy the benefits of fine weather or to entertain family and friends. Each resident community also features its own comfortable lounge and dining area that are filled with tasteful decorations, helping to create a homely atmosphere. You can also take advantage of our sports bar, terrace café or private dining room. The home features a secure dementia support community for those with specialised care needs. For more information or to book a tour, please visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Runaway Bay in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Runaway Bay met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Cooling and heating, Ensuite bathroom, Overbed table, Bedside table, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
376-378 Pine Ridge Road, Runaway Bay QLD 4216
Visits are by arrangement with the home. Call Bupa Runaway Bay to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 22 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Runaway Bay reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
376-378 Pine Ridge Road, Runaway Bay QLD 4216.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
As a contractor who visits BUPA Runaway Bay on a regular basis, I can honestly say that from my observations, this is a facility that genuinely cares about its residents. From Janice's leadership through to Ning and Maintenance Manager Craig, its quiet clear that they have built a team that is second to none. The culture they have created is evident every time I visit. The staff consistently show compassion, respect, and genuine care towards the residents, and you only need to spend 10 minutes in the facility to see that for yourself. While I can't personally comment on the food, I can say that it always looks fantasticand they certainly wouldn't have to ask me twice to give it a try! A big congratulations to the entire team for the outstanding work they do every day. Keep up the great work. 5 stars all round! WELL DONE!!!!!!!
Sadly, like so many aged care facilities, this place is more about profit than actual 'care'. Management seems to change like a revolving door. Most of the carers and nurses seem overworked. Care managers agree to care plans at meetings, but fail to follow through beyond the first few weeks. Possibly a symptoms of the revolving door of management. If have a choice, find a home that is more stable in itsanagers and carers. 3 star rating as that's as high as the federal government body could find to award them...
Rated 5 out of 5.
Bupa Runaway Bay is a quality facility for loved ones requiring full-time care. An excellent standard of accommodation designed specifically for the needs of residents. The staff are caring and professional which creates a wonderful environment for all aspects of those in their care. The social, welfare and clinical needs of residents are maintained at the highest standard.
Our experience with Bupa Aged Care Runaway Bay started in January 2023 when my mother became a resident. During this time we have been very pleased with the way the centre has been run and managed. The staff have been consistent in the care and attention that is shown towards my mother. All the staff that we have been involved with have been polite, courteous and good natured, and always keen to help whenever we ask them to attend to my mother's needs. As we live in Victoria, we are grateful for the regular phone calls from Teena the RN in charge of the section my mother is in. These updates along with the weekly emails from Janice , the General Manager, give us confidence that all my mothers needs are being taken care of and that the doctor and staff are constantly monitoring her condition and wellbeing. The coordination of regular events and entertainment from visiting performers and guests is very well managed by Ning, a lady with seemingly unending enthusiasm to help all the residents enjoy every day as much as possible. We highly recommend Bupa Aged Care Runaway Bay
Rated 3 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 49 reviews