⭐☆☆☆☆ I was concerned by the level of professionalism I observed during my visit. A significant number of staff members frequently communicated with each other in a language other than English while working around residents and visitors. This made it impossible for families to understand what was being discussed and created an uncomfortable and exclusionary environment. It also appeared that some staff members were more focused on socialising with each other than maintaining a professional standard of communication in front of residents and visitors. In an aged care facility, clear communication, transparency, and professionalism are essential. Families should feel confident that residents are being cared for in an environment where communication is open and respectful to everyone present. Unfortunately, my experience left me with serious concerns about the standards at this facility.
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