We have Mum in Musgrave now. We've been asking for her aircon to be fixed for weeks. Being a Dementia resident Mum is not able to control her temperature. When we approached Richard, the 2nd in charge, his response was "Mum has not complained about it when I see her". Richard must understand that with her bad Dementia she would not even remember to talk about her aircon when she sees him for a fleeting moment in the common area. We are extremely unhappy about this aircon situation and need it resolved ASAP. Mum will need the warmth in winter and cool in summer. Mum is paying for a room with air-conditioning. Please fix it!!!! As far as the beautiful caring staff there we personally can not fault them. Overall Mum is healthier now than she was before buying her room there. Thankyou to all the caring staff performing all daily care ❤ (Update) Mum now has a new working aircon in her room. Thank you for finally acting and installing this.
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