Estia Health Gold Coast Reviews – Aged Care Home in Southport, QLD

Estia Health Gold Coast Reviews – Aged Care Home in Southport, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Gold Coast in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 65% · Most of the time 35% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 82% · Most of the time 18% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 59% · Most of the time 41% · Some of the time 0% · Never 0%100 in 100
Do you get the care you need?Always 71% · Most of the time 29% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 41% · Most of the time 41% · Some of the time 18% · Never 0%82 in 100
Are you encouraged to do as much as possible for yourself?Always 53% · Most of the time 29% · Some of the time 18% · Never 0%82 in 100
Do staff explain things to you?Always 53% · Most of the time 12% · Some of the time 24% · Never 12%65 in 100
Do you like the food here?Always 53% · Most of the time 12% · Some of the time 24% · Never 12%65 in 100
Do staff follow up when you raise things with them?Always 41% · Most of the time 41% · Some of the time 18% · Never 0%82 in 100
Are staff kind and caring?Always 47% · Most of the time 47% · Some of the time 6% · Never 0%94 in 100
Do you have a say in your daily activities?Always 59% · Most of the time 24% · Some of the time 18% · Never 0%83 in 100
How likely are you to recommend this residential aged care home to someone?95 in 100

Reviews from families and visitors4.4from 8 reviewsRead the reviews

4.4out of 5

8 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Food and catering
Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)

Most complaints were about

Personal property (including laundry)
Goods and equipment (including technology)
Food and catering

The main improvements made were in

Palliative/End of life care
Food and catering
Choice and dignity (including lifestyle and activities)

Some reviews were originally published on Google.

8 reviews

Min H.

11 September 2025

Estia Health was absolutely amazing. 5 star is not enough...Sheree was super understanding, helpful and gentle with our questions and enquiries. It is overwhelming when having to place a family member especially with all the process. Sheree really helped us through it all. The entire staff from nurses, caretakers, doctor, chef, activities coordinators are amazing. Very friendly and when I visit my mum, everyone greeted me with smiles. My mum really enjoyed her stay and her health was even better because she had so much fun. Thank you for taking such good care of mum, dad and to my family.

Brigitte M.

14 May 2025

I am extremely distressed regarding how management at Estia Gold Coast failed to acknowledge the passing of my beautiful Mum Jacqueline Marroni. To date a couple of comments in passing down the corridors. We had to contact Estia GC for information, to be told we had 48hrs to clear my Mum’s room. When we complied with that request, we again contacted Estia GC and were then told we would receive an email from head office. It’s one thing to care for the elderly whilst they are alive to which the facility staff did so in a caring manner. You have a process for admitting a resident, yet management of the facility lack the compassion in expressing condolences or acknowledgement of a person in their care for 7 years. Jacqueline may have been just another person in room 322 to you, however she was our beloved mother. If that is your exit strategy for departing residents, I am deeply appalled! Shame on you Estia GC!

L B.

21 October 2024

Can't recommend highly enough. They looked after my Dad and accommodated his changing needs and gave him a safe secure place to live. Can't thank all the staff enough for their patience. Nisha, Pearl, Jackie, Sheree, they're all amazing.

Diana H.

24 June 2024

Rated 5 out of 5.

Lucy J.

2 March 2024

Staff are friendly and great team work. Very clean facility.

Trixcyren A.

11 January 2024

Its okay

Yola C.

9 March 2020

My Dad is a Filipino resident in Estia Health Gold Coast. Our family are very happy that our Dad settled in so quickly and comfortably. The facilities are amazing, the staff specially the Filipino makes my dad feel at home. The family are at peace to know that my Dad is in the right place and being taking care of...Thank you Estia and the all the staff. Highly Recommend

Paulson I.

14 August 2018

Rated 5 out of 5.

Some reviews were originally published on Google.

8 reviews

Min H.

11 September 2025

Brigitte M.

14 May 2025

L B.

21 October 2024

Diana H.

24 June 2024

Rated 5 out of 5.

Lucy J.

2 March 2024

Staff are friendly and great team work. Very clean facility.

Trixcyren A.

11 January 2024

Its okay

Yola C.

9 March 2020

Paulson I.

14 August 2018

Rated 5 out of 5.

Estia Health Gold Coast

At a glance

Where it does well7

Worth asking about4

Room types at Estia Health Gold Coast

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Estia Health Gold Coast

Costs at Estia Health Gold Coast

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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