JS
Jerry S.
13 July 2026Rated 1 out of 5.
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40 William Street, Southport QLD 4215
Deposits (RAD) $680,000 to $789,600
Daily payments (DAP) $157.05 to $182.37 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Estia Health Southport is a modern and vibrant home, which joined our Gold Coast and Mudgeeraba aged care homes in 2019 to offer choice of care and services to the Gold Coast community. The home is close to public transport and a short walk to the shops and cafes at Chirn Park. The experienced clinicians, carers and hospitality teams look after all aspects of a resident’s care, including clinical, social and overall wellbeing, which can be accessed for short-term respite care or a longer stay. The home’s Memory Support Unit provides a safe and supportive environment for residents requiring additional support. Rooms are spacious singles with ensuite and overlook Loder’s creek or the home’s large mango tree. Among the many features is a cafe with barista-served coffee, a cinema room, library and hairdressing salon. Residents enjoy a lifestyle program that’s tailored to suit their interests and includes music and arts programs, hobby groups, bus trips and more.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Southport in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Estia Health Southport met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Built in wardrobe, Cooling and heating, Overbed table, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
40 William Street, Southport QLD 4215
Visits are by arrangement with the home. Call Estia Health Southport to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 43 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Southport reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
40 William Street, Southport QLD 4215.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 1 out of 5.
I have given 3 stars as I feel that there is room for improvement- primarily communication with and between staff, and that with families concerned regarding their parents in care. When residents identify a shortfall, for example more assistance required washing and dressing, I feel that it should be acted upon promptly and in a timely manner, to the best of their abilities. I am hopeful that the sensibility of recruiting more staff will win over the short-sighted view of saving the holy $. Still quite a challenge getting anyone to answer the phone which is very disappointing, over 20 calls still unanswered not a single one returned, which I really can't find any excuse for.
Estia William Street Southport - Best of luck getting through to speak to a person. Every time I phone I get voicemail. Each time ive left a message with my name and contact. Nobody gets back to me. In the last 36 hours I have left 8 messages " press 3 for the wing". No response. Consider another aged care facility for your loved ones so you can phone to check on their condition. I cannot recommend Estia.
Have been working with the great team and having best time ever 🙌
My mother had alzheimers so was in the MSU section. The staff including reception , lifestyle, & nursing staff were amazing. Even as mums situation worsened they still ensured she was involved in the activities to the best of her ability. In her final days the staff especial Sweter, were so caring & thoughtful to mum & myself. They made her send off such a special occassion. Estia Southport has to be the best nursing home on the Gold Coast. Thanks from a very grateful daughter.
The team at Estia at wonderfully kind and caring. The registered nurses and carers all do their utmost to ensure residents are well cared for and happy. Whilst my father didn’t wish to participate in the many lifestyle activities offered, we were impressed with the amount of structured activities that were available for residents to keep them occupied together with a lovely cinema on site and multiple lounge rooms. The resident rooms are beautiful and my father loved looking at the trees and bird life from his bed. Our family are so grateful that Dad’s final days were at Estia which i consider to be the best nursing home on the Gold Coast.
Rated 5 out of 5.