KT
Kathy T.
26 April 2026Rated 5 out of 5.
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130 Pantlins Lane, Urraween QLD 4655
Deposits (RAD) $430,000 to $450,000
Daily payments (DAP) $99.31 to $103.93 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Churches of Christ Care Fair Haven Aged Care Service is a 78-bed, resident care service offering a range of personal care, therapies and accommodation. Located in Hervey Bay a popular holiday destination offering whale watching encounters and easy access to World Heritage Listed Fraser Island. The Bay's safe sheltered waters make it an aquatic paradise for families, along with the vibrant esplanade where you will find alfresco cafes, shops, parklands, picnic areas, playgrounds, piers and the marina. The service is situated in a peaceful semi-rural part of Hervey Bay on 40 beautiful acres offering cool breezes, walking paths and abundant birdlife. Living at Fair Haven Aged Care Service, you will be part of our warm and close-knit community.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Churches of Christ Fair Haven Aged Care Service Hervey Bay in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Churches of Christ Fair Haven Aged Care Service Hervey Bay met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Furnished room, Built in wardrobe, Bedside table, Cooling and heating
The organisation that runs this home reports cultural safety and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
130 Pantlins Lane, Urraween QLD 4655
Visits are by arrangement with the home. Call Churches of Christ Fair Haven Aged Care Service Hervey Bay to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 44 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Churches of Christ Fair Haven Aged Care Service Hervey Bay reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
130 Pantlins Lane, Urraween QLD 4655.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
Only here for 1, week when I caught covid The other wing was in supposed lock down more should have been done to protect new residents coming in
Rated 4 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Lovely carers, very well trained , and genuine caregivers in a difficult industry.
On Monday my friend was transferred from Maryborough Hospital for admission into Fair Haven. I cannot thank the staff, administration Kylie, Emma and Geoff especially for getting us through the paperwork side of things. My friend was as expected stressed by all the changes but Michelle the RN on duty was amazing in every way. While I was helping to settle my friend into her room she was visited by carers, laundry staff, kitchen staff, maintenance staff and I think a few other people all coming in with a gentle smiling face and welcoming personality. The property is all ground level, parking is easy and it is easy to locate. I have found it to be quiet when visiting. The staff have already got my friend involved in activities. Fair Haven gets 5 stars from me, I am so thankful my friend is with you. I can't imagine her being anywhere else that could be better. Well done and congratulations. Robyn M-B
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 39 reviews