VP
Veronique P.
26 June 2026Rated 5 out of 5.
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8 Medical Place, Urraween QLD 4655
Deposit (RAD) $590,000
Daily payment (DAP) $136.27 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Our home is stylishly decorated and features vibrant fabrics throughout the home, celebrating Queensland’s unique relaxed coastal atmosphere. The home has an experienced team, delivering high-quality care services. Our team of clinicians, care and hospitality teams look after all aspects of a resident's care including clinical, social and overall wellbeing and offer dementia and palliative care services, plus pain management which can be accessed as short-term respite care or for a longer stay. With a day spa, beauty salon, theatre, fitness centre and several living spaces, plus courtyards, multiple dining rooms, BBQ areas and so much more for the residences to enjoy, this is a home where residents will instantly feel relaxed, welcomed and at home. The home also offers spacious private rooms with ensuites and bay windows.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Hervey Bay in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Bedside table, Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
8 Medical Place, Urraween QLD 4655
Visits are by arrangement with the home. Call Estia Health Hervey Bay to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 32 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Hervey Bay reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
8 Medical Place, Urraween QLD 4655.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 4 out of 5.
I’ve attempted (3) times today to enquire about a resident (friend) however the phone access is not available. Do you have a phone number for weekend or after hours.
My Dad spent the last three months of his life at Estia Hervey Bay. From the first contact I had with Estia I was impressed with the care and compassion shown not just towards my Dad, but also towards my mum who was his carer. I found all the staff to be friendly, polite and respectful. My dad was very challenging and very feisty right to the end, and the staff were very patient and compassionate towards him. The communication from Estia Hervey Bay was very good and we were kept well informed about Dad. Whenever I had questions or concerns the staff were always wonderful in taking the time to talk to me. When I was not sure how to navigate the complexities of aged care and end of life, the staff (especially the CCC's and the CD) were always able to point me in the right direction, so I could best advocate for my Dad. All the Estia Hervey Bay staff were amazing, but I would like to acknowledge two members of the Estia Hervey Bay team - Maggie and Jennifer (aka Blondie). Maggie is the most incredible admin / reception human ever. Whenever we visited, Maggie was there at the front desk to greet us with a warm friendly hello and smile. No question or request was ever too much for Maggie to handle. Jennifer, who my Dad nickname Blondie, was so wonderful towards my Dad. Jennifer's authenticity, grace and humour was a breath of fresh air and on the days where my Dad was extra challenging and feisty, her genuine caring spirit brought joy to my Dad, my Mum and myself. Mum and I are very grateful for all the support and kindness that was shown towards us after Dad passed from the entire team at Estia Hervey Bay. I will always be very grateful to Estia Hervey Bay that my Dad was able to spend the last part of his life in such a wonderful place surrounded by caring, compassionate and incredible staff.
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