Carinity Wishart Gardens

⭐ 1 star it should be zero stars! A warning to anyone considering this facility — based on my experience, it is not even worthy of 1 star. I DONOT recommend! In my experience, this has been the most horrible aged care facility I have ever walked into. Every visit fills me with distress and disbelief that my father is living in these conditions. If your loved one is in high care, I do not believe they will receive the level of care you expect or pay for. My father has been at Carinity Wishart Gardens for over a year, and what I have witnessed is deeply upsetting. There is no continuity of care, almost no regular staff, and constant turnover of agency workers who appear unfamiliar with residents and unaware of their needs. Leadership feels chaotic, unresponsive, and disconnected from what actually occurs on the floor. When I request to speak to the nurse on duty, it is common that nobody comes at all. I end up searching for staff myself. When I finally speak with someone, some staff are rude, dismissive, or indignant, which is unacceptable in aged care. When I ask simple questions about my father’s wellbeing, I am mostly ignored. I am not asking for medical charts — just basic daily information any next of kin should receive. The refusal to communicate is constant and distressing. My father has had recurring pressure sores, unexplained blistering, and his hearing aids frequently go missing or unused, leaving him without stimulation and sitting far from a TV he cannot hear. I have found him twisted, uncomfortable, and facing the wrong way, requiring me to request repositioning. There is no air conditioning in his room, and his comfort does not feel prioritised. Basic care has been inconsistent — ongoing shave cuts, disgraceful toenail care until I requested a review, and very little meaningful grooming. During my visits, the cleanliness of Dad’s room has been unacceptable.” There is no proper activity program — only TV. Communication overall is extremely poor. Calls are not returned, emails ignored, information is withheld or inconsistent, and I often feel stonewalled. After I lodged a complaint with the Aged Care Commission, the way I was treated became worse. My visitation was restricted to times when my father is always asleep. This has been going on for months and feels punitive and retaliatory. Upper management, in my experience, is cold and rigid and fail to prioritise my father’s dignity and happiness . I cannot understand how anyone could justify restricting a daughter’s time with her nonverbal, bed-bound, vulnerable father especially when dad feels happy every time I visit. The emotional impact has been immense. Carinity presents itself as caring, but my experience has been the opposite: poor management, unstable staffing, rude interactions, lack of communication, ongoing health issues, and no continuity of care. My complaint with the Aged Care Commission is ongoing. If you care for your loved one - based on my experience, I would never recommend this facility — especially for anyone in high care. —————— Their response to my review does not reflect the truth of my experience. None of their fake reply to this post has actually happened.

In the final months of my father’s life, the team at Carinity Wishart showed an incredible level of care, compassion, and dedication. The staff were always attentive, gentle, and genuinely caring — not just towards Dad, but towards our whole family during such a difficult time. While it’s not a “five-star hotel,” it has something far more important — a warm, homely, and comfortable environment where residents feel safe and valued. The atmosphere was welcoming, and it was clear that the staff take great pride in creating a place that feels like home. I will be forever grateful for the kindness and dignity they showed my father in his final days.

To all of the staff at Carinity Wishart Gardens, I would like to say a big thank you for the compassionate & respectful care my Dad received from November 2024 to the end of May 2025. Every time I visited my Dad, I was greeted and and felt welcomed by every staff member. Each time I asked for assistance for Dad, a staff member would respond as quickly as possible to any of his needs. To me Carinity Wishart Gardens felt like a "home" and was always clean and neatly presented. I would like to make a shout out to the RN's Ben & Monica who I personally connected with during Dad's time there and were always warm, approachable and helpful.

My father is presently at this point of time in his final stages of life and has been here at Carinity Wishart Gardens for approx 5 months. Despite all the negative feedback i have read, relating to this centre i would like mention that i myself cannot pick a single fault or any issue that would need to be noted or would be a concern to anyone looking for a care centre for there loved ones. The staff here have been great. There is one Indonesian nurse here that i have to mention and all i can say about him is, that he is a beautiful and amazing person. He is so gentle and caring with my father and has made my family and myself feel so much at ease with our fathers palative care program and his last moments in life. He is very good at his job and the most friendly and helpful person ive ever met working the role he is.. the world needs more people like him. His name is (Derek).. before my fathers decline he told he he was very happy here. He was always excited to see the staff as well when they entered the room and bought a smile to his face. I have a lot more positive stuff to say about this centre but i need to get back to bedside with my father and will complete review soon.

Lovely clean facility. Very caring and professional service by staff and management.. Thank you Solomon and Mandy for all your help..

My sister visited our aunt at Carinity wishart this week only to discover maggots crawling in open sores on her feet.

RUDE LEARN TO SPEAK TO PEOPLE WITH RESPECT !

The care and attention to my dad was 6star. Sincere gratitude to the amazing staff.