Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Located on the picturesque Fleurieu Peninsula, our Ross Robertson home provides high-quality aged care in a friendly, secure and comfortable residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care, with wellness programs created around your preferences. A large activities and lounge cater for games, arts, craft and music.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Ross Robertson in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 50% · Most of the time 36% · Some of the time 14% · Never 0%86 in 100
Do you feel safe here?Always 86% · Most of the time 14% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 29% · Most of the time 57% · Some of the time 7% · Never 7%86 in 100
Do you get the care you need?Always 36% · Most of the time 50% · Some of the time 14% · Never 0%86 in 100
Do staff know what they are doing?Always 43% · Most of the time 43% · Some of the time 7% · Never 7%86 in 100
Are you encouraged to do as much as possible for yourself?Always 36% · Most of the time 50% · Some of the time 14% · Never 0%86 in 100
Do staff explain things to you?Always 29% · Most of the time 36% · Some of the time 36% · Never 0%65 in 100
Do you like the food here?Always 29% · Most of the time 57% · Some of the time 7% · Never 7%86 in 100
Do staff follow up when you raise things with them?Always 36% · Most of the time 36% · Some of the time 21% · Never 7%72 in 100
Are staff kind and caring?Always 57% · Most of the time 36% · Some of the time 7% · Never 0%93 in 100
Do you have a say in your daily activities?Always 29% · Most of the time 57% · Some of the time 14% · Never 0%86 in 100
How likely are you to recommend this residential aged care home to someone?78 in 100
Reviews from families and visitors4.2★from 9 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Choice and dignity (including lifestyle and activities)
Staff behaviour/conduct
Food and catering
Most complaints were about
Food and catering
Choice and dignity (including lifestyle and activities)
Physical environment (including cleaning)
The main improvements made were in
Food and catering
Choice and dignity (including lifestyle and activities)
Physical environment (including cleaning)
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
3 out of 5Acceptable
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
5 out of 5Excellent
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Food
Breakfast, lunch and dinner are cook chill, and 41% of food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$16Average home$16
Facilities
Security
Scenic views
Leisure facilities
Dining rooms
Lounge areas
TV room
Activities room
Activities and entertainment
Arts and crafts
Lifestyle activities
Music
Lockable storage
Visitor chairs
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Ross Robertson
Address 19 Cornhill Road, Victor Harbor SA 5211
Visits are by arrangement with the home. Call Bolton Clarke Ross Robertson to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries2 in 100More than the national figure
Residents with a restrictive practiceRestrictive practices1 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss7 in 100Fewer than the national figure
Residents who had a fallFalls and major injury30 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury0 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines29 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines14 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers229 minutes · target 216
13 minutes above its target
Care from registered nurses46 minutes · target 43
3 minutes above its target
That’s 3 hours 49 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Ross Robertson reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
When trying to find an Aged Care Home for my father, my first impressions of Ross Robertson was that it was quiet and peaceful, no odours and the carers smiled, were warm, and said hello. My father spent nearly four months in Ross Robertson before passing away. He suffered excruciating pain. He was bed bound and needed carers to assist him with bed washes and attend to his personal care. The carers helping my father did what they could to minimise the pain and we were so grateful to them. Over the last few days of my father’s life, the Clinical Care Manager was very involved in making sure Dad was medicated to prevent him suffering pain and discomfort. After my Dad passed, she was the only staff member, in spite of the fact that she was new to working at Ross Robertson, who rang me to see how I was coping. I had no contact from the General Manager. I did not even receive a sympathy card from Ross Robertson. However, I’m giving it four stars, mostly for the warmth, generosity, willingness to help and please and the caring nature of the Carers, Lifestyle Coordinator, Maintenance workers, Hospitality workers, Reception staff, Cleaners (ie the people actually providing the care, at the coal face, so to speak). Also to the Hospitality Manager, RN’s and Clinical Care Manager (past and present). Thank you from my Dad and I.🙏🏻
WW
Will W.
20 January 2026
Rated 5 out of 5.
TH
Thunder H.
24 October 2025
Terrific aged care staff are friendly and the atmosphere is welcoming and they will look after your loved ones and friends. They are wonderful staff highly recommend them
GC
Graham C.
3 May 2023
My brother and I would like to put on record our great appreciation for the compassionate and professional care that was provided to our father, Ray Cowan, by all staff at the Ross Robertson Aged Care home at Victor Harbor. Dad had hoped to remain at his home until the end, with his beloved dog Rusty, but the ravages of the disease on his body (but not his mind) meant that in the end he needed care beyond the capacity of his home care and palliative nursing teams. Dad was incredibly lucky Kathryn, the manager of Ross Robertson, was able to find him a room at short notice and the level of care provided by the nursing staff and carers was truly amazing. Thank you. Graham & Laurie Cowan.
ES
Elizabeth S.
16 August 2021
Staff always caring and happy they do a tremendous job
