SS
Sham S.
26 August 2025Rated 1 out of 5.
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120 North Road, Avondale Heights VIC 3034
Deposits (RAD) $450,000 to $650,000
Daily payments (DAP) $103.93 to $150.12 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
A modern facility, with sweeping views of Maribyrnong River parklands, Avondale Heights has a light, spacious feel. Doutta Galla Avondale Heights accommodates single residents and couples, providing 16 rooms with shared bathrooms and 92 single room with private ensuites. The facility offers a mix of low and high care options, including permanent, respite care and a secure memory unit. Offering a wealth of on-site facilities such as communal courtyards, sensory garden, purpose built men’s shed and barbeques, making this a home for people who enjoy independence and quality of life with the assurance of comprehensive care. Many residents and staff were born overseas, and are bi-lingual. We are pleased to cater for all cultures, nationalities and religions with special menus, events and festivities. Our Lifestyle program offers daily activities in our sunny social areas, giving everyone a chance to grow friendships, nurture their skills, and try something new.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Doutta Galla Avondale Heights Aged Care Facility in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Doutta Galla Avondale Heights Aged Care Facility met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Furnished room, Overbed table, Bedside table, Pleasant decor
Anglican, Baptist, Buddhism, Catholic, Eastern Orthodox, Hinduism, Islam, Other Christian, Pentecostal, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
120 North Road, Avondale Heights VIC 3034
Visits are by arrangement with the home. Call Doutta Galla Avondale Heights Aged Care Facility to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 43 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Doutta Galla Avondale Heights Aged Care Facility reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
120 North Road, Avondale Heights VIC 3034.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 1 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Love the residents,and some staff are beautiful,one day I hope to do volunteer work here
I want to take a moment to express my heartfelt appreciation for Laura, an exceptional Aged Care worker at Doutta Galla. I’ve had the privilege of observing the way she interacts with the elderly, and it’s nothing short of inspiring. Laura is incredibly attentive and treats every resident with genuine love, respect, and the kind of patience that can only come from someone who truly cares. She has a natural ability to comfort those in her care—whether it’s through a gentle word, a reassuring touch, or simply her calming presence, she always seems to know just what someone needs. What’s especially touching is the way the residents light up when they see her. There’s a visible sense of joy and comfort that follows her around, and it’s clear she makes them feel safe, valued, and cared for. Her ever-present smile and warm demeanor make her so approachable, creating an atmosphere of trust and kindness that brightens everyone's day. Laura embodies everything an aged care professional should be and more. Her compassion, professionalism, and genuine heart make a world of difference, and I can’t thank her enough for the positive impact she has on those around her. Thank you, Laura—you’re truly a shining light at Doutta Galla in Avondale Heights, Keep up the amazing work!
Lovely place and position. I did an hour spot of entertaining. Lovely welcome and appreciation from Staff and residents.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 4 out of 5.
Showing 10 of 37 reviews