BB
Barun B.
26 May 2026Rated 5 out of 5.
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31 Hampstead Road, Maidstone VIC 3012
Deposits (RAD) $312,500 to $625,000
Daily payments (DAP) $72.17 to $144.35 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- 90 luxurious single suites, most with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent and sensitive (dementia) care - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Maidstone in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Maidstone met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
31 Hampstead Road, Maidstone VIC 3012
Visits are by arrangement with the home. Call Arcare Maidstone to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 46 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Maidstone reported one on site around the clock in 11 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
31 Hampstead Road, Maidstone VIC 3012.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
They are lovely and look after my great uncle very well
I attempted to complete my placement at this facility. I cannot express enough how disgusted I am with every personal care assistance and nurse in the upstairs ward. I have never seen elderly people be so neglected and ignored. The management are awfully rude. As a student, I cannot be left alone with residents however despite informing ‘trained’ and ‘qualified’ staff of this, they still left me alone. Over and over and over again. This was caught on the security cameras. One resident was desperate to go to the toilet and as a student I could not assist him alone, I informed four staff members who said they would attend to him but never did. I had to raise my voice for someone to go and take him to the toilet and afterwards the staff member insulted me. This was caught on the security cameras. A resident informed me of having a painful leg, I informed multiple staff and they told me ‘he always says that’. This was caught on security camera. The staff in the upstairs ward have no passion, no desire, no commitment or dedication to this important job. Staff did not want me around, they did not want to guide a student through essential learning. The managers of Arcare Maidstone along with each ‘qualified’ staff member in the upstairs ward apart from health and lifestyle staff and volunteers need to undertake some serious training. What an awful group of people to be surrounded by when all I wanted was to be treated with kindness, respect and support. I feel deeply sorry for every single resident in the care of a neglectful, selfish, rough and unprofessional ‘care’ team. DO BETTER. Unfortunately I can’t rate 0 stars, if I could, I would!
Very caring, reassuring, friendly, staff. Can't speak highly enough of them and the care given to my 90 yr old uncle Ray.
At Arcare Maidstone Every one is an amazing person very good with their jobs, Help full, Caring and Friendly. Thank You!
Arcare Maidstone has been part of my family’s life for nearly five years and l am very grateful to have so many caring people looking after my husband. Amazing care and friendship give by Lordes, Marzi, Bingi, Grace, Noah, Arni, Lydia and Dash. Sorry to those of you l have missed. Thank you to Barb and Faye for all the wonderful activities, days out and concerts. I wouldn’t have my husband anywhere else
Rated 5 out of 5.
Rated 1 out of 5.
Rated 1 out of 5.
Disgraceful conduct. Did you not learn anything by the lessons of 2020? Forcing staff to work while sick? I have no words. Arcare I hope the full force of the law comes down on you.
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