Doutta Galla Footscray Aged Care Facility

Understaffed Aged Care Home whose staff have not been sufficiently trained. This establishment should not be trusted with caring for the elderly.

Lodged a complaint regarding how Doutta Gala Aged Care Footscray breached the Aged Care Codes of Conduct while handling the declining health and recent death of my father. You didn’t care to call me earlier about my father’s health decline or put him into palliative care and instead gave me late notice in an email that when our family visited him, we were shocked to see his emaciated condition that he couldn’t even drink water! This was a stark contrast to his appearance 2 weeks ago. Have you had called me earlier about his decline and offered palliative care or sent him to the hospital to receive healthcare and more dignity in his last days, there wouldn’t be such case. The nurses couldn’t even inform me properly about palliative care when I asked them about the email that mentioned palliative care. They told me a Speech Pathologist is booked in to see him next Tuesday and a Doctor tonight. Just by the look of his deteriorated condition, he won’t be able to live to see a speech pathologist, he needs hospitalisation! I requested for him to be sent to the hospital, the ER Doctor at Footscray hospital said he is dying and has 1-2 days left and they also read the email and said the aged care should not have informed me in such a delayed, inappropriate, careless manner. He died from infection caused by an intestinal blockage that wasn’t detected at the aged care, not from dementia! He received more dignified care for his final days at the hospital ward than at this aged care facility that has a palliative care unit but failed to offer it. The Poor management and understaffing with many poorly trained contractors who lack common sense and don’t notice when someone is critical or to call the next of kin or to follow protocols such as calling an ambulance causes such appalling neglect! Literally no consideration for human life as they acted so carelessly. Breached the Goals of Care I signed last year! Even the resident ID form you provided to the hospital contained errors!

I’m the granddaughter of a resident in a nursing home in Victoria, and I just wanted to share my experience with some of the contractors who’ve been coming through lately. I’m not sure who they were working for, but they definitely weren’t the usual team we’re used to seeing. They walked in without introducing themselves, didn’t explain what they were doing, and barely acknowledged the residents or family in the room. As someone who spends a lot of time around aged care, that kind of attitude is really noticeable — and honestly, pretty disappointing. Aged-care facilities need people who understand the environment, have patience, and show a bit of respect. These contractors just came across as abrupt and rude, with no consideration for the people living there. Maybe they were new or just not familiar with the setting, but it was nothing like the professionalism we’ve seen from previous contractors. It left a really poor impression.

Still waiting to hear back from them tried email and postal mail and no replies to yet. It's abit upsetting when you are trying to find information out on your relative. 🙏

We noticed unusual behaviour with my mom. I found out accidentally that they were overdosing her with certain medication. Medication was also supposed to be given with food but they gave her medication without food. Another time, she ran short of another medication, but nurse did not inform me in time so that she could have not missed that particular medicine. There were more other incidents that happened but I’m taking her out of respite very soon as it is really worrying.

If they can't be trusted to honour the "No Junk Mail" sign on my letterbox, they certainly can't be trusted to look after other human beings.

Hi, just wondering if my mother-in-law with Covid19 is dead or alive there? We can't contact you, I just heard on the ABC Insiders program that someone's mum there had not been fed for 3 days. You need to contact the relatives, and feed the sick. 2025 Update. -------------------- Well it turns out mother-in-law survived a bout of Covid, and lived on through it all. I have no reason to doubt the business owners would behave in the same appalling, immoral manner again as they did during the Covid outbreak given the same circumstances. However, I have changed my rating from 1 STAR to 3 STARS to acknowledge the wonderful, wonderful (no doubt underpaid) staff on site. Their genuine interest and dedication to those they care for is truly uplifting to behold.