Sutherland Lodge

121 Mckean Street, Bairnsdale VIC 3875

Aged care homeGovernment rating 4 out of 5

Deposit (RAD) $425,000

Daily payment (DAP) $98.16 a day

Prices as the facility states them. Confirm current prices and fees with the facility.

91–100% of places taken at the last report. Ask early about a room.
Government rating updated May 2026

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At a glance

The Australian Government’s published results for this home

Updated May 2026

Government rating: 4out of 5

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Good

Oct–Dec 2025

Care each day

244minAbove its 217 targetOct–Dec 2025

Would recommend

100in 1002025 survey

Where it does well7

Residents’ experienceRated Good, 4 out of 5 · 2025 survey
ComplianceRated Excellent, 5 out of 5 · Rated Apr 2023
Food$17 a resident a day, above the $16 average · Jan–Mar 2026
Falls with a major injuryFewer than the national figure · Oct–Dec 2025
Unplanned weight lossFewer than the national figure · Oct–Dec 2025
Nine or more medicinesFewer than the national figure · Oct–Dec 2025
Quality StandardsAll 42 requirements met · At its most recent assessment

Worth asking about4

Pressure injuriesMore than the national figure · Oct–Dec 2025
FallsMore than the national figure · Oct–Dec 2025
Restrictive practicesMore than the national figure · Oct–Dec 2025
Antipsychotic medicinesMore than the national figure · Oct–Dec 2025

Compared only with the government’s own targets, averages and national figures.

See every result

Rooms and prices

Room types at Sutherland Lodge

These are room types, not confirmed vacancies. Ask the home which rooms are free right now.

Room typeSizeBathroomRefundable deposit (RAD)Daily payment (DAP)

Sutherland Lodge Room Type 3Single room + ensuite · 1 person17 m²Ensuite$425,000$98.16 a day

RAD $425,000
DAP $98.16 a day
Sutherland Lodge Room Type 3
- 1 person
- 17 m²
- Private ensuite

Prices as the facility states them. Confirm current prices and fees with the facility.

About the home

Sutherland Lodge is a purpose built 32 bed dementia specific Residential Aged Care Service. The facility offers tastefully decorated single rooms with ensuite that feature quality furnishings, fixtures, fittings and floor coverings. We also offer CCTV to the exterior of the building and Nurse Call Systems for all residents for peace of mind and security. Outside offers extensive garden areas, with pathways around the facility leading to a range of seating and a large BBQ area. We have ample space to provide a true home to our residents. The multidisciplinary teams include Physiotherapists, Registered Nurses, and Enrolled Nurses, Personal Care Attendants and Leisure and Lifestyle staff. They work collaboratively with GPs, and the ‘Residential In -Reach service’. As part of Bairnsdale Regional Health Service we also have access to a range of Allied Health Professionals to provide residents with holistic, contemporary, best practice care.

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Sutherland Lodge in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 83% · Most of the time 8% · Some of the time 0% · Never 8%91 in 100
Do you feel safe here?Always 92% · Most of the time 0% · Some of the time 0% · Never 8%92 in 100
Is this place well run?Always 92% · Most of the time 0% · Some of the time 8% · Never 0%92 in 100
Do you get the care you need?Always 75% · Most of the time 25% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 83% · Most of the time 8% · Some of the time 8% · Never 0%91 in 100
Are you encouraged to do as much as possible for yourself?Always 75% · Most of the time 8% · Some of the time 8% · Never 8%83 in 100
Do staff explain things to you?Always 75% · Most of the time 17% · Some of the time 0% · Never 8%92 in 100
Do you like the food here?Always 67% · Most of the time 33% · Some of the time 0% · Never 0%100 in 100
Do staff follow up when you raise things with them?Always 92% · Most of the time 0% · Some of the time 8% · Never 0%92 in 100
Are staff kind and caring?Always 83% · Most of the time 8% · Some of the time 0% · Never 8%91 in 100
Do you have a say in your daily activities?Always 83% · Most of the time 8% · Some of the time 0% · Never 8%91 in 100
How likely are you to recommend this residential aged care home to someone?100 in 100

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Quality

How the home is rated

The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.

4out of 5Good

Overall rating, published May 2026

Over the last 2 years

The 4 parts of the rating

Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2023
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025

Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards

The regulator checks every home against the Aged Care Quality Standards. Sutherland Lodge met 42 of the 42 requirements at its most recent assessment.

Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care4

What the stars mean

Excellent
Good
Acceptable

The ratings are the government’s, as published for this home.

Daily life

Care and daily life

Permanent care
Respite care
Allied health services
Dementia and memory support
Dementia support

Food

Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 7% of food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.

Facilities

Gazebo
Leisure facilities
Security
Lounge areas
Gardens and landscaping
Herb or vegetable garden
Visiting GP
Physiotherapy
Lifestyle activities
Activities and entertainment
Electric bed
Lockable storage
Nurse call system
Phone access points
Shared bathroom
Activities room
Dining rooms
TV room

In the rooms: Pleasant decor, Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe

Visit

Visit Sutherland Lodge

Address
121 Mckean Street, Bairnsdale VIC 3875

Visits are by arrangement with the home. Call Sutherland Lodge to arrange a time.

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Costs

Costs at Sutherland Lodge

Refundable deposit (RAD): $425,000
Daily payment (DAP): $98.16 a day
Basic daily fee: Everyone pays it, for meals, cleaning, laundry and utilities.
Contributions based on your means: Depend on your income and assets. Use the fee estimator (opens in a new tab)
Higher everyday living fee: Optional, for extra services. A home can only ask you to agree to it after you move in.

Prices as the facility states them. Confirm current prices and fees with the facility.

Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)

Health

Health results

Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.

Residents with a pressure injuryPressure injuries3 in 100More than the national figure
Residents with a restrictive practiceRestrictive practices57 in 100More than the national figure
Residents with unplanned weight lossUnplanned weight loss0 in 100Fewer than the national figure
Residents who had a fallFalls and major injury36 in 100More than the national figure
Residents who had a fall with a major injuryFalls and major injury0 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines17 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines23 in 100More than the national figure

What each result meansShow

Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.

Each result is the share of the home’s residents, compared with the national figure the government publishes.

Staff

Staff and care time

Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.

All care, from nurses and care workers244 minutes · target 217

27 minutes above its target

Care from registered nurses54 minutes · target 44

10 minutes above its target

That’s 4 hours 4 minutes of care a resident a day, on average.

Next steps

Moving into an aged care home, step by step

It can feel like a lot. These are the steps most families go through, in order.

Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
Visit and compare homesAsk to see the room types and the shared spaces.
Apply to the homes you likeEach home has its own application. Ask when a room might be free.
Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.

Free help from the government
Call My Aged Care on 1800 200 422

Location

121 Mckean Street, Bairnsdale VIC 3875.

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Next step

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Helpful guides

5 out of 5Excellent

Quality measures

How often five health problems happen, such as falls and weight loss, compared with other homes.

October to December 2025

3 out of 5Acceptable

Services and supports for daily living4

Organisation’s service environment4

Feedback and complaints4

Human resources4

Organisational governance4

Improvement needed

Significant improvement needed

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