Melville Grange Hostel Reviews – Aged Care Home in Berwick, VIC

Melville Grange Hostel Reviews – Aged Care Home in Berwick, VIC | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Melville Grange Hostel in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 63% · Most of the time 38% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 96% · Most of the time 4% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 63% · Most of the time 33% · Some of the time 4% · Never 0%96 in 100
Do you get the care you need?Always 71% · Most of the time 29% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 46% · Most of the time 42% · Some of the time 13% · Never 0%88 in 100
Are you encouraged to do as much as possible for yourself?Always 58% · Most of the time 21% · Some of the time 21% · Never 0%79 in 100
Do staff explain things to you?Always 54% · Most of the time 25% · Some of the time 21% · Never 0%79 in 100
Do you like the food here?Always 25% · Most of the time 50% · Some of the time 21% · Never 4%75 in 100
Do staff follow up when you raise things with them?Always 54% · Most of the time 33% · Some of the time 13% · Never 0%87 in 100
Are staff kind and caring?Always 58% · Most of the time 42% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 79% · Most of the time 4% · Some of the time 17% · Never 0%83 in 100
How likely are you to recommend this residential aged care home to someone?79 in 100

Reviews from families and visitors3.9from 8 reviewsRead the reviews

3.9out of 5

8 ratings

Some reviews were originally published on Google.

8 reviews

Kerry G.

17 July 2022

My MIL has been a resident of MG now for over 3 years. Recently she lost her son who had been ill for a very long time. At 97 this was a very hard time for her. I wish to thank all the staff that supported her through this time especially Celeste who took a personal interest and went out of her way to be friendly and kind during this sad time. My MIL was and is very grateful for the special attention that was given her. We are so happy that we chose MG for her. Kerry Graves

Joanne W.

30 June 2022

My Dad was in hospital and it was decided by family & medical staff that dad needed to go into full care. I rang MG & spoke to Celeste, very helpful but then after that, I never got a call back and had to keep ringing them. Even after I gave her dad's aged care assessment codes so they could ascertain whether they could meet dad's needs, still no response from Celeste or the DON. Very disappointed as we were getting pressure from everywhere and we couldn't even get past the first point of contact. I can't believe people don't call back. My poor dad is so confused as it is, all we wanted was some caring people to assist us.

Vicky F.

5 December 2020

We chose Melville a few years ago for mum and glad we did. I’d like to thank the caring staff for their kindness, compassion and being a family to their residents. The night shift team who not only extraordinarily cared for mum but also comforted the family during mum’s last few hours. Thanking all staff who treated mum as their own, most credit to Janine. To the DON Donna a canny young lass who’s so much on the ball and has brought in a convivial aura to the home, made such a huge difference. To the CSM Zenia for facilitating my family’s visits and for her unending support. She has a good head on her shoulders and brought my family together during our most challenging times. My family finds the staff at Melville in general to be caring, engaging and willing. Keep the flag flying melville.

Maureen M.

24 January 2020

Our dear Mum has been at MELVILLE Grange Berwick for just over 4years. From the very first day she moved in as a resident it was obvious to us that we had picked a beautiful home. Incredibly, all staff seemed to care equally for all residents. I am a frequent visitor ( 3-6 times per week ) and vary rarely have I seen anything that caused me concern. The DON who has just retired was the most wonderful caring DON/Manager and staff and residents alike held her in high esteem. She personally knew them all by name and addressed them accordingly. The new renovations have now finished, all of the rooms in the entire facility are brand new and beautifully appointed. The meals are constantly a wonder to me, a roast on most days with all the trimmings, a varied selection each and every meal, morning and afternoon tea, supper etc etc. I can smell the beautiful food at each visit and it actually looks as good as it smells. Nothing has ever been a problem when asked, I personally recommend MELVILLE Grange Berwick to any family who needs to find a safe and happy home for their loved family member..

Lisa S.

9 September 2019

A huge Thank you to the CSM at Melville for leading such good team of nurses. She has saved my Nans life and she is still with us. All the staff are lovely and look after the residents very well. Thank YOU

Sharon

30 August 2019

Used to be such a good facility, but now we have the manager from amaroo with 10 non compliances Im so worried about my Nanna and all her friends. my great Aunt was at Amaroo and heard so many horror stories shame they are going down the same path. Homestyle sort this out! why would you get this lady here. She is not professional and can't answer any questions! how long has she been a manager ? all her friends and family work for her and all the good staff leave. I hope the department keep a close eye on this before it happens again. Why weren't the families advised or given a choice???? NOT HAPPY

Briohney B.

27 July 2018

I love visiting my nanna here. She is happy and it is such a lovely, homely place its just like visiting nanna at home, with alot of her friends visiting. The staff take great care of all the residents and treat them like family too. I hope i end up in a home so lovely when I need to.

Anne L.

5 February 2018

Excellent facility taking perfect care of my aged Mother and many others. Highly recommended. 15 out of 10.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)
Communication and consultation

Most complaints were about

Clinical care
Staff number/sufficiency
Communication and consultation

The main improvements made were in

Staff number/sufficiency
Food and catering
Communication and consultation

Some reviews were originally published on Google.

8 reviews

Kerry G.

17 July 2022

Joanne W.

30 June 2022

Vicky F.

5 December 2020

Maureen M.

24 January 2020

Lisa S.

9 September 2019

Sharon

30 August 2019

Briohney B.

27 July 2018

Anne L.

5 February 2018

Excellent facility taking perfect care of my aged Mother and many others. Highly recommended. 15 out of 10.

Melville Grange Hostel

At a glance

Where it does well6

Worth asking about3

Room types at Melville Grange Hostel

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Melville Grange Hostel

Costs at Melville Grange Hostel

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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