HammondCare - Caulfield Village

avoid this nursing home at all costs, staff do not facilitate basic human needs and not enough cameras where they should be. I hope your business gets shut down.

The number of families raising serious concerns is alarming and the repeated complaints about care standards, communication and professionalism paint a deeply troubling picture. What is most concerning is that many of these issues do not appear to be new. Reading through the reviews, it is hard not to wonder whether the recent investigation could have been avoided if concerns raised by residents and families had been taken more seriously. There appears to be an ongoing reliance on last-minute shift coverage, with vacancies frequently advertised publicly. For a facility caring for vulnerable people, this raises questions about staffing consistency, training and whether residents are receiving the quality of care they deserve from suitably experienced and qualified workers. Families place enormous trust in aged care providers, and that trust comes with a responsibility to maintain high standards of care, professionalism and accountability. THIS PLACE AS NONE OF THEM!

s It acceptable , common practice for carers to leave their pagers unattended during their time of duty. I have seen pagers sitting on dining tables or on the kitchen bench or even on food trolleys when the pagers are activated. The pagers can be heard buzzing on the surface that they are placed on . Carers are very loud in the mornings that they call out to each other at opposite ends of the corridors. The carers have a very annoying yet unacceptable habit of not answering the resident directly.they tend to walk away when answering then they laugh because the resident cannot hear what they’ve said.this behaviour is not acceptable.

As an allied health care professional myself, working as a Podiatrist for 18 years in different areas such as hospitals, range of aged care facilities and private practice environments I have to say I haven't come across a better facility than Hammond Care. Their management and staff are absolutely amazing in their quality of care and service. I am amazed every time I visit in the way they treat every individual living there with the highest quality of care, kindness and real genuine interest in the overall wellbeing of each and every one of their residents . Always working every day above and beyond what they can do custom design plans to each individual for their best and ideal comfort on a daily basis. LOVE!

I would like to share my positive experience dealing with Hammond Care, The Glens in Caulfield, during the residency of my late husband. The staff were so dedicated, passionate, and extremely professional during this very difficult time in our lives. My late husband was treated with the utmost respect, dignity and care at all times. I found the staff to be very compassionate and extremely empathetic towards me as well, which was very comfoting. I would like to thank all the care staff from the bottom of my heart for all their hard wark and dedication. Sicerely Renia (Regina) Tenen

Update - First of all I want to say thank you to Ami for all her hard work and the way she has responded, I really appreciate it. I also met with Ami & Fiona last year and really appreciate their time and efforts. The renovations make a huge difference to the feel of the place and can see they have made a lot of positive change. I feel the TCP section has been a bit neglected in the past, perhaps because it is a short-term stay. Whilst that can make things a bit difficult it is also an opportunity to create something that really does help people transition to their next place, whether that be full time care, home or even death. I hope to continue to hear good improvements and things about the TCP section of Hammond Care. TCP -My Grandmother died from an unstageable pressure ulcer (nerves exposed) and sepsis. We were unaware of the severity of her wound until she was eventually transfered to hospital (despite us asking for earlier transfer-they said they could manage her care better), where she died three days later. Her case went through the Aged Care Commission and Coroner's Court. They worked with the Age Care Commission to make a number of changes. There is still a lot of work to do and I have no way of knowing if these changes have been implemented. Also these reviews go off notes which can be limiting. Place lacks warmth, has inexperienced staff who lack initiative, Lack of presence by management and senior staff. They need to be on the floor.more, guiding staff and creating a better atmosphere. Lack of activities and an Allied Health support. More worried about quality of notes than quality of patient care. Would not want their GP caring for me or my loved ones. Emails I sent regarding issues never replied to or given to coroners court (conveniently only supplied an email which said I was happy with the changes they made with Aged Care Commission), they 'forgot' the email I sent with additional ideas for improvements. This email and the emails I sent during her care were not responded to. I have tried to work with them, so positive change does occur but noticed in the process they did twist information to put themselves in better light. I genuinely hope they have improved but based on my experience I recommend not sending your family member here.