JK
John K.
22 June 2026Excellent caring environment ,staff very helpful,your loved ones treated with dignity
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97 Underwood Road, Ferntree Gully VIC 3156
Deposits (RAD) $300,000 to $525,000
Daily payments (DAP) $69.29 to $121.25 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $300,000
DAP $69.29 a day
Standard Single Room (Shared Bathroom)Prices as the facility states them. Confirm current prices and fees with the facility.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Glengollan Village in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated June 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Glengollan Village met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Overbed table, Furnished room, Cooling and heating, Built in wardrobe
The organisation that runs this home reports inclusive policies, inclusive activities and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
97 Underwood Road, Ferntree Gully VIC 3156
Visits are by arrangement with the home. Call Glengollan Village to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 28 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Glengollan Village reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
97 Underwood Road, Ferntree Gully VIC 3156.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Excellent caring environment ,staff very helpful,your loved ones treated with dignity
We attend the Intergenerational playgroup on Wednesday here and all the ladies are so beautiful. It’s so lovely to see, the retirement villages seems to offer a lot
Do not put your loved ones here.
Rated 1 out of 5.
The staff at Glengollen nursing home do a beautiful job. Our family could not be happier with the way they care for our mum. They have helped our family with this difficult transition by helping to make my mum so settled and safe. Mum is happy when we go to visit, enjoys the meals and speaks highly of the staff. Thank you, you are beautiful people doing a difficult job
Refused to help move for elderly woman who has bad back move chair to hard rubbish. Was rude and inconsiderate
Rated 5 out of 5.
Rated 5 out of 5.
My mother had been living independently at home and at the age of 96 accepted that she needed assistance with her daily activities. She was a resident at Glengollan for 3 months before she passed away peacefully. The beautiful team of nurses, carers, visiting GP, activities staff, physio & OT, environmental staff, catering staff and administration staff provided a caring, supportive family atmosphere. I cannot praise the organisation highly enough and feel blessed that my mother went to live in Glengollan.
I wondered how I could get a message to all the staff at Glengolan Village to thank them for being simply the best in terms of the care and compassion shown to their guests. Our dear mother Freda Fraser, at 99 years of age, has just passed away after 5 years of tender loving care at Glengolan. Not only did they care for our beautiful mother right to the end of her life, they also cared for us as a family and helped us through a very difficult time in our lives. A big thank you to all the staff at Glengolan from all of Freda's large family of 57 children, grandchildren and great grandchildren. God bless you all! David
Showing 10 of 11 reviews