Estia Health Knoxfield Reviews – Aged Care Home, VIC

Estia Health Knoxfield Reviews – Aged Care Home, VIC | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Knoxfield in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 54% · Most of the time 38% · Some of the time 8% · Never 0%92 in 100
Do you feel safe here?Always 54% · Most of the time 38% · Some of the time 0% · Never 8%92 in 100
Is this place well run?Always 31% · Most of the time 54% · Some of the time 8% · Never 8%85 in 100
Do you get the care you need?Always 46% · Most of the time 46% · Some of the time 8% · Never 0%92 in 100
Do staff know what they are doing?Always 31% · Most of the time 54% · Some of the time 15% · Never 0%85 in 100
Are you encouraged to do as much as possible for yourself?Always 62% · Most of the time 23% · Some of the time 15% · Never 0%85 in 100
Do staff explain things to you?Always 31% · Most of the time 31% · Some of the time 15% · Never 23%62 in 100
Do you like the food here?Always 8% · Most of the time 62% · Some of the time 15% · Never 15%70 in 100
Do staff follow up when you raise things with them?Always 38% · Most of the time 38% · Some of the time 8% · Never 15%76 in 100
Are staff kind and caring?Always 62% · Most of the time 31% · Some of the time 8% · Never 0%93 in 100
Do you have a say in your daily activities?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?69 in 100

Reviews from families and visitors4.7from 12 reviewsRead the reviews

4.7out of 5

12 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Food and catering
Personal care
Clinical care

Most complaints were about

Personal care
Food and catering
Clinical care

The main improvements made were in

Staff training/skills/qualifications
Physical environment (including cleaning)
Food and catering

Some reviews were originally published on Google.

12 reviews

Robyn G.

25 May 2026

My Dad lived at Estia Health Knoxfield for 8 months and in that time he was treated like part of a family, the staff were all amazing and so friendly, not just to Dad but to all of us when we came to visit. Dad had a lovely room, which was always clean, neat and tidy, and the chef always had a lot of variety with the menu, I think Dad loved the roast the best. They keep all the residents well entertained with plenty of activity's daily, and whenever there was a celebration they would always decorate to make the place feel very festive! Thank you to all the management and staff for making Dad time at Estia friendly and caring.

C_c

24 April 2026

My mum had spent her last two months at Estia Health Knoxfield before she passed away. She had moderate dementia with late stage cancer, but everyone from the manager to the staff at this facility were very kind, patient, and supportive to her and to my family. We are very grateful to have found this facility and can't thank the staff more for their kindness and professional services. My mum had lived in peace here. Highly recommend this facility.

Kathryn W.

11 September 2025

My father spent his last 6 years as a resident of Estia Knoxfield and I couldn’t recommend this care home highly enough. Through the many phases of his dementia and deteriorating mobility every single staff member showed the utmost care and respect deserved of our elderly. My dad was not always easy to manage as old age ravaged his body and mind, the level of care and respect remained through to his recent passing. My deepest gratitude to each and every one of the amazing staff members, you became our extended family.

Jutta K.

26 September 2024

My mum Barbara has been in Estia health knoxfield for more than 2 and a half years and she absolutely loves it. She often says that she couldn't be in a better place. The staff are like family there and are so caring and loving. I'm so glad my mum is there. That's where I want to be when I'm older 😁😘❤

Tasia M.

29 December 2023

A big thank you to a young lady ( staff member) that came to check on us when me and my sister were involved in a car accident outside the facility. Greatly appreciated. It's nice to know that people still care. 😀😀

Danson L.

28 August 2023

Thanks to Estia Health Knoxfield for the Opportunity they offered me.This is one of the best Age care i have ever attended. I have learn a lot of new things here i didn't know , gain a huge experience in age care skills. Everything here is legit . Be blessed so much Estia knoxfield .

Sean D.

19 September 2022

Well where do I start I went to see this place for my mother on entry i was greeted by Rodney or robert as he showed me around I was overwhelmed by the smell then started to talk about the fees he admitted he had only been there a month and wasn't 100 % sure about it he was trying to get his head around it and he admitted being the receptionist and was wrong in what he was telling me about the fees if this is what its like my mother would not be going here dissatisfied to say the least

Gwen A.

26 January 2022

The care that was given too my mother was the best. These people are brilliant at their job. So glad I found you. Thankyou for everything.

Prakash L.

26 July 2019

Rated 5 out of 5.

Kiran D.

26 July 2018

Rated 5 out of 5.

Showing 10 of 12 reviews

Some reviews were originally published on Google.

12 reviews

Robyn G.

25 May 2026

C_c

24 April 2026

Kathryn W.

11 September 2025

Jutta K.

26 September 2024

Tasia M.

29 December 2023

Danson L.

28 August 2023

Sean D.

19 September 2022

Gwen A.

26 January 2022

The care that was given too my mother was the best. These people are brilliant at their job. So glad I found you. Thankyou for everything.

Prakash L.

26 July 2019

Rated 5 out of 5.

Kiran D.

26 July 2018

Rated 5 out of 5.

Showing 10 of 12 reviews

Estia Health Knoxfield

At a glance

Where it does well10

Worth asking about1

Room types at Estia Health Knoxfield

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Estia Health Knoxfield

Costs at Estia Health Knoxfield

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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