JK
J K.
14 May 2026Very disappointing experience with Mecwacare. Poor communication and unprofessional handling of agency staff. Management needs to improve respect and coordination for workers' time and effort.
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64 Somerville Street, Flora Hill VIC 3550
Deposits (RAD) $425,000 to $475,000
Daily payments (DAP) $98.16 to $109.71 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Located in a quiet part of town, Flora Hill aged care home offers easy access to the nearby post office, medical centre and bakery, with nature reserves and walking tracks only a short walk away. The centre’s lifestyle program is brimming with interesting and entertaining activities, specifically designed to keep residents’ hands and minds stimulated. From arts and crafts to music and live performers or community events, there is always something for each resident to enjoy at mecwacare Flora Hill. The warm feel of the home is supported by a strong team of staff to provide care and services to residents. mecwacare’s ageing-in-place approach means that regardless of how high level a resident’s requirements are, they are always able to receive the care and services they need.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at mecwacare Flora Hill in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. mecwacare Flora Hill met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
64 Somerville Street, Flora Hill VIC 3550
Visits are by arrangement with the home. Call mecwacare Flora Hill to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 31 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. mecwacare Flora Hill reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
64 Somerville Street, Flora Hill VIC 3550.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Very disappointing experience with Mecwacare. Poor communication and unprofessional handling of agency staff. Management needs to improve respect and coordination for workers' time and effort.
10/10 don't like waiting thirty minutes out the front for no reason.
My mother-in-law was a resident at Royal Freemasons Flora Hill earlier this year. She could not have been happier. Initially she was not looking forward to going into residential aged care but from the moment she arrived she was delighted. Every single person from the Residence manager to the nurses and even the maintenance man made her feel welcomed and cared for. She was very impressed with the food and they made sure to cater for her individual likes. Nothing was too much trouble and everyone took time to make sure all her requests were attended to. The rooms and in fact all the facilities are very clean, fresh and tastefully decorated. And then when, sadly, she passed away her whole family and most importantly she were cared for in the most respectful and empathetic way. We were very touched by the care and special little things done to help us all through this very sad time. Thank you to everyone at Royal Freemasons. I hope you are given the funding to continue your very good work because you have a lovely staff there who obviously love and care about their job
Rated 1 out of 5.
Rated 1 out of 5.
Often cannot find a park for visiting and the pick up area is so tight it is hard to turn around to leave.
Very friendly and helpful staff
Very difficult for parking .. Plus ,for anyone visiting who is disabled , there needs to be more parking closer to entrance
Well serviced with caring staff
Rated 5 out of 5.
Showing 10 of 14 reviews