JK
Jersey K.
4 April 2026Poor care, did not take us seriously
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24-28 Moorooduc Highway, Frankston South VIC 3199
Deposits (RAD) $360,000 to $495,000
Daily payments (DAP) $83.15 to $114.32 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Baptcare Peninsula View Community is a contemporary aged care community located in Frankston South. We provide residential and respite care for Frankston and Mornington Peninsula communities. Our warm and welcoming staff will have you feeling at home from the moment you arrive. As a resident, you will have your own private room and ensuite bathroom, along with access to our on-site services, beautifully maintained gardens and shared common areas. There are numerous entertainment and lifestyle activities for you to enjoy or you may prefer to simply relax in the comfort of your own room. At Baptcare Peninsula View, we deliver the highest quality of care and ensure all your needs are catered for. Residents also enjoy companionship and support offered through our pastoral care program and strong volunteer network. We're here to support you to live the way you want and you will always feel at home in our welcoming and inclusive community.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Baptcare Peninsula View Community in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Baptcare Peninsula View Community met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Furnished room, Cooling and heating, Ensuite bathroom, Pleasant decor
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
24-28 Moorooduc Highway, Frankston South VIC 3199
Visits are by arrangement with the home. Call Baptcare Peninsula View Community to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 24 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Baptcare Peninsula View Community reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
24-28 Moorooduc Highway, Frankston South VIC 3199.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Poor care, did not take us seriously
Rated 1 out of 5.
Rated 4 out of 5.
When visiting my sister, I’ve always been so impressed with the care shown to her by the staff. She enjoys the food and the care.
Facts: - There is a good staff to patient ratio. - There is always someone on duty 24 hours a day. - There is good staff rotation to ensure there are staff to care for residents. - If you raise a serious issue the moment you know about it, It will be dealt with in a timely manner. - All necessary medications can be provided via the nearby Chemist Warehouse. These can be adapted quickly and as needed. - They have a regular visits from podiatry specialists and hairdressers. - They can also supply batteries for your relatives hearing aids. - They are open to you bringing in your own foods, pictures, DVDs etc to create a better environment for your relative. - If your relatives are mobile, there are plenty of daily activities and trips for them to take part in if they want to. - If there is an issue, they will contact you. - The staff are approachable and will answer any questions you have. Do not be afraid to ask questions. - The staff do not talk down or are rough with residents. - If you need to have a meeting with any staff or doctors it can be arranged. - You can visit at any time. Come in for a meal, turn up for the special occasion (Christmas, Easter) meal, take part in raffles, go through lost property for anything that might be missing. - There are support services for you. Counseling, advice. - The facilities are under constant refurbishment and are kept in good repair and cleaned well. - If end of life is imminent, they will put in place a plan with your consultation to cover that time. - They have equipment on site for end of life. I have been to other care facilities, for extended periods, and in my experience this is a good place. You don't have to fight every moment for the basics and if they say something will be provided, it will. It made the final days with our relative good.
Rated 5 out of 5.
Poor treatment of our family member in a situation that could have been handled much better. No care for residents when they really need it.
Baptcare is run as a business. No personal touches for residents, bland hospital feel and food. The worst thing being no good plans in place for people who get dementia as they are not "qualified" to deal with them so residents are booted to the closest hospital to be dealt with. My grandmother was left in hospital for days without a change of clothes and nothing else because Baptcare was no longer "responsible" during her stay. She was lucky we were there for her but imagine residents without any family being left to suffer. Even the staff spoke to us in a condescending tone when we tried to voice our concerns.