LS
Leanne S.
17 December 2025Beautiful accomodation and amazing gardens. The residents are very lucky to be able to enjoy this.
Loading the aged care home
11 Stoneham Street, Golden Square VIC 3555
Deposits (RAD) $375,000 to $400,000
Daily payments (DAP) $86.61 to $92.38 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Carshalton House Hostel in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated August 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Carshalton House Hostel met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Built in wardrobe
Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
11 Stoneham Street, Golden Square VIC 3555
Visits are by arrangement with the home. Call Carshalton House Hostel to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 2 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Carshalton House Hostel reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
11 Stoneham Street, Golden Square VIC 3555.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Beautiful accomodation and amazing gardens. The residents are very lucky to be able to enjoy this.
Rated 4 out of 5.
Great and amazing housing care for the elderly. 💕
Great staff. Friendly atmosphere.
Love the layout, wonderful staff.
I find that the staff are very good, but senior staff don't communicate with doctors about how patients medical needs are & keep people in their rooms when they can go out?? As I find this to be very bad indeed,
I highly recommend Carshalton House based on my mother's experiences as a resident there for approximately 4 years. The staff are lovely, caring & very helpful. The facilities are very good & the rooms are large and bright (many rooms with pleasant views of the surrounding curated gardens). The food is of a high standard & they celebrate special occasions with complementary birthday cakes and a Xmas lunch etc. Carshalton House has a homely feel (unlike some of the bigger places that are more clinical in appearance) and my mother felt very comfortable living there. Unfortunately my mother had to leave Carshalton (as she required a higher level of care) but I would happily place her back there if it was possible.
Rated 3 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 13 reviews