I am writing to express my deep concern regarding the care my mother, Vangelica Neskovski received at your facility, mecwacare Elstoft House. My mother was accepted as a resident approximately three years ago, and it was made clear at the time that she suffers from dementia and requires assistance with her daily activities. Unfortunately, our experience at your facility has been less than satisfactory. There have been multiple incidents where my mother’s well-being was compromised, and the level of care provided was not acceptable. For example, on two separate occasions, my mother sustained injuries, including a broken wrist and a broken arm, and was not provided with appropriate medical attention in a timely manner. In both instances, I had to rush her to the hospital for X-rays, and it was only then that her injuries were properly diagnosed. Also you have lost her bottom denture and you never found it or shown any interest to replace it. Furthermore, towards the end of my mother’s stay at your facility, we were informed that you do not specialise in caring for individuals with dementia, despite your website advertising otherwise. This was a surprising revelation, as it contradicts the information we were given when my mother was initially accepted as a resident. As a result of these issues, we felt that we had no choice but to relocate my mother to another facility that could provide her with the level of care she requires. This has been an extremely difficult transition for my mother, and it has caused significant stress and anxiety for our family. I am writing to you today to express my disappointment with the care my mother received at mecwacare Elstoft House and to urge you to take steps to improve the quality of care provided to your residents. I hope that by bringing these issues to your attention, you will take the necessary actions to prevent similar incidents from occurring in the future. Sincerely, John Neskovski
