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Nicole L.
26 July 2025Rated 5 out of 5.
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45 Robin Avenue, Norlane VIC 3214
Deposits (RAD) $465,000 to $540,000
Daily payments (DAP) $107.40 to $124.72 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Baptcare Coasthaven Community is a modern residential aged care community located in Norlane providing the best of care and support for older people who can no longer live at home. As a resident, you will be a part of our multicultural community that values every person, and our welcoming staff will have you feeling at home from the moment you arrive. You will have your own spacious and elegantly appointed private room and ensuite bathroom, along with access to our on-site services, beautifully maintained gardens, and shared common areas. There are numerous entertainment and lifestyle activities for you to enjoy or you may prefer to simply relax in the comfort of your own room. At Baptcare Coasthaven, we deliver the highest quality of care and ensure all your needs are catered for. We're here to support you to live the way you want and you will always feel at home in our welcoming and inclusive community.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Baptcare Coasthaven Community in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Baptcare Coasthaven Community met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Built in wardrobe, Ensuite bathroom, Overbed table, Furnished room, Pleasant decor
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
45 Robin Avenue, Norlane VIC 3214
Visits are by arrangement with the home. Call Baptcare Coasthaven Community to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 31 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Baptcare Coasthaven Community reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
45 Robin Avenue, Norlane VIC 3214.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 3 out of 5.
A lot of volunteers help to run this place they make awesome food and coffee
Rated 5 out of 5.
Rated 5 out of 5.
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