413-415 Waterdale Road, Heidelberg West VIC 3081
Deposit (RAD) $585,000
Daily payment (DAP) $135.11 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Estia Health Heidelberg is well-established in the community as a warm and welcoming boutique home with a respected care team. The Bell Street shops are within easy walking distance, and it’s just a short drive to the Northland Shopping Centre, Heidelberg centre and the train station. The home has elegant single rooms with ensuite, some with adjoining doors for couples and some with views over the landscaped courtyards. There is also a cinema room, library and a private dining room that can be booked so residents can welcome loved ones to their home and share special occasions.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Heidelberg West in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated November 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Estia Health Heidelberg West met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Bedside table, Cooling and heating, Overbed table, Built in wardrobe
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
413-415 Waterdale Road, Heidelberg West VIC 3081
Visits are by arrangement with the home. Call Estia Health Heidelberg West to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 50 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Heidelberg West reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
413-415 Waterdale Road, Heidelberg West VIC 3081.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
My mum reluctantly agreed to go into respite for 2 weeks. Against all her expectations, she LOVED it. The staff were just wonderful. She only spent a short time there, but she misses them. She made friends with a few of the residents, and she even liked the food, which I was a little worried about. Thank you for making my mum's first experience in aged care such a positive one.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
I have my mother at Estia Health Heidelberg West and I’m glad that I took her there. I find the staff and carers very caring to residents and the manager is very approachable and she is always willing and ready to assist when you need her. The Heidelberg West location also has a great and convenient location, being very close to the Austin Hospital.
We're very happy with the excellent standard of nursing care at Estia Health Heidelberg West and we felt it was the right place for our loved one. Estia is a safe and professional environment with dedicated caring staff who were respectful, courteous and attentive to all of our requests. A heartfelt thanks to all the staff especiaĺly Nita, Jay , Lara and Neima and to all the wonderful Nurses and PCAs. If we could give them 6 stars out of 5, we would.
Nice place to live very homely beautiful court yard friendly staff.
Rated 4 out of 5.
The worst place there is in the whole of Melbourne, not send your family here, the staffs here don't do anything they all have groups and never do any work, i visited my father and i asked this Filipino staff member to help him up from bed and refused to pick him up and left and never came back to check up on my father, likewise the manger closes the door on her self and doesn't talk to anyone, she doesn't respect anyone, possible the worst manger i have ever seen in Melbourne. i don't know how people come to this place. HR should kick the manger out for doing a horrible job.
Beautiful place to live in, wonderful staff and awesome food.
Showing 10 of 16 reviews
