Preston Hilltop Care Community

We were fortunate to have both Mum and Dad welcomed into Preston Hilltop within a week of each other. The exceptional team upstairs in Melba went far beyond our expectations. The level of care they provided, together with the safe and supportive environment they created, gave our family a sense of comfort during an incredibly difficult time. What stood out most to us was the way every resident was treated with dignity, kindness and respect. The continuity of staff, their approachable demeanour, humility and genuine compassion made an enormous difference to our family. We cannot adequately express the gratitude we feel for the staff in Melba. Their care, understanding and sincere concern during the last days of both our parents’ lives will stay with us forever. We will always be thankful for the kindness and humanity they showed not only to Mum and Dad, but to all of us as a family.

Mum been here 7yrs now..l can honesty say , one of best facility in Melbourne, RN EN PCAs STAFF, are extremely best hard-working l ever seen, they address & care for all residents needs...always smiling and doing their jobs with passion, love On June 4th opal preston Hilltop, celebrated Italian day! Was a fantastic day with a grest variety of Italian food , wine , drinks, music, staff ( nurses and pcas) did a great job... Residents had a great time ( especially my mum enjoy herself) 😊 Big Thanks to Ricky ,Ritu, and everyone (all management involved)..thanks to monshia too...( keep up the great work everyone )

My mum has been at Preston Hilltop for three years and we are ever so grateful to all the staff for the care that she receives on a daily basis. Unfortunately mums needs are increasing as she gets older and the staffs implementation of her daily requirements are exceptional. Not only do they meet her daily needs but the care, support and genuine warmth towards all residents is such a reassurance to me. They truly are angels caring for our most vulnerable and precious loved ones. The staff are filled with enthusiasm when running daily programs and special events and are eager to help and encourage all to participate. Mum enjoys the food and especially the daily options, the variety, the quality and the portion sizes. All mums health, wellbeing and medical needs are met. A huge thank you.

My mother has been at hilltop for the past 18 months, she has been treated and taken care of by hilltop and there staff to a very satisfying standard, it gives me great comfort having her reside in her new home. I would highly recommend hilltop

Dad had 2 weeks of respite care recently & was well looked after. Fleur, Anne-Marie, carers & support staff were all were very attentive to his needs. A difficult time made easier by all involved. This is a very good nursing home.

Care from the heart, consistency of staff and open communication. Our heartfelt thanks to the MELBA team and Admin, Catering and Maintenance staff who each provided hands-on care and support for our extraordinary situation. RNs, ENs, Carers thank you. Franca.

Exceptional care from Fluer, Ann-Marie, and the rest of the team in the upstairs residence. There are more modern and fancier facilities; however, for the needs of my father, we were extremely satisfied with the care. The team was attentive, friendly, and most importantly for us, consistent. The majority of other aged care facilities utilise agencies, meaning the staff frequently rotate. It was fantastic to have familiar faces attending to my father each day—it made the overall experience far more comfortable.