BA
Brendan A.
28 May 2026Unbelievably terrible management and mistreatment of their staff and residents. Genuinely concerned for all who live here, I wouldn't wish it on anyone I cared about.
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61 Alder Street, Kangaroo Flat VIC 3555
Deposits (RAD) $525,000 to $585,000
Daily payments (DAP) $121.25 to $135.11 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $585,000
DAP $135.11 a day
Premium Extra Single Room with EnsuitePrices as the facility states them. Confirm current prices and fees with the facility.
Estia Health Kangaroo Flat is a welcoming home on a quiet street in a residential area. Close to public transport for the short drive to shops, clubs and the hospital, the home is also a short drive to our Estia Health Victoria Heights home, providing a choice of care to the local community. Residents make the most of the home’s comfortable indoor and outdoor common areas, enjoying a mix of large, vibrant spaces and peaceful, more intimate places to relax. The hairdressing salon is perfect for pampering and there’s a games room with pool table, engaging lifestyle programs, visiting entertainers and happy hour drinks.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Kangaroo Flat in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated October 2024
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table, Pleasant decor
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
61 Alder Street, Kangaroo Flat VIC 3555
Visits are by arrangement with the home. Call Estia Health Kangaroo Flat to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 43 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Kangaroo Flat reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
61 Alder Street, Kangaroo Flat VIC 3555.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Unbelievably terrible management and mistreatment of their staff and residents. Genuinely concerned for all who live here, I wouldn't wish it on anyone I cared about.
My mother has been at Estia Kangaroo Flat, for the past 2 years. Over that time I have found all the staff, to be extremely friendly and supportive, to my mum and to myself. The care given to mum, by the carers has been wonderful and I can see she is very comfortable with each and every one of them. Admin, cleaning, lifestyle, cafe, kitchen and laundry staff have also been wonderful and I feel safe in the knowledge knowing that she is being well cared for especially at times when things can be tough on everyone. No problem is too big and I’m always kept up to date on mums progress. Well done to all staff at Estia, for the big effort they make to keep things running smoothly in a highly stressful job. I recommend Estia Kangaroo Flat. Ellie.
My husband with dementia entered Estia Kangaroo Flat four months ago and I am comforted knowing he is being cared for with compassion and understanding of his condition. The rapport between staff and residents is obvious and there is a very strong community spirit. The facility is clean and the meals are tasty and cooked on site. The residents enjoy lovely gardens and a vibrant entertainment programme. Any issues I have had during the settling in period have been dealt with efficiently and satisfactorily. I am very happy with my husband’s care.
The staff were extremely pleasant and helpful. Eloise went above and beyond to assist us and make a hard choice a pleasurable experience. My mother has settled in without any problems and is really happy with the facility. Julie Holt
Rated 5 out of 5.
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Showing 10 of 61 reviews