Bupa Berwick Reviews – Aged Care Home in Narre Warren North, VIC

Bupa Berwick Reviews – Aged Care Home in Narre Warren North, VIC | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Berwick in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 83% · Most of the time 17% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 89% · Most of the time 11% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 56% · Most of the time 39% · Some of the time 6% · Never 0%95 in 100
Do you get the care you need?Always 78% · Most of the time 22% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 50% · Most of the time 22% · Some of the time 28% · Never 0%72 in 100
Are you encouraged to do as much as possible for yourself?Always 78% · Most of the time 11% · Some of the time 11% · Never 0%89 in 100
Do staff explain things to you?Always 56% · Most of the time 33% · Some of the time 11% · Never 0%89 in 100
Do you like the food here?Always 61% · Most of the time 17% · Some of the time 17% · Never 6%78 in 100
Do staff follow up when you raise things with them?Always 56% · Most of the time 44% · Some of the time 0% · Never 0%100 in 100
Are staff kind and caring?Always 78% · Most of the time 22% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 78% · Most of the time 11% · Some of the time 11% · Never 0%89 in 100
How likely are you to recommend this residential aged care home to someone?89 in 100

Reviews from families and visitors4.3from 46 reviewsRead the reviews

4.3out of 5

46 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Staff training/skills/qualifications
Personal care

Most complaints were about

Clinical care
Communication and consultation
Food and catering

The main improvements made were in

Clinical care
Communication and consultation
Food and catering

Some reviews were originally published on Google.

46 reviews

Robyn B.

4 June 2026

We are extremely pleased with how well our Mum has settled into Bupa Berwick. The highlight is the quality of all of the staff, there is always a lot of them amongst the residents, they are amazing, treating residents as individuals and with respect and kindness. It’s a very relaxed place, a lovely building, doesn’t feel like an aged care residence, roomy corridors, open sitting areas, superb meals, a lovely garden and we are always able to get a parking spot! Thank you everyone at Bupa Berwick!!!

Greg S.

15 May 2026

Our Mother has been in Bupa Berwick for over 5 years now. I find the current staff to be very friendly, caring, approachable and accommodating. I am very pleased with the level of care that Mum receives. The accommodation very clean and staff recognise you when you visit.

Katherine P.

2 April 2026

Mum, Voula, has been in Bupa since 2018. She is so well cared for. The Home is clean and bright. Considered attention is paid to celebrating all occasions for the residents. I could easily name ten staff that deserve pay rises for always going above and beyond. I’m there almost every day for the last six months now so I really do know what happens at Bupa Berwick. Thank you to the personal care staff and the nurses, along with cleaners and cooks and laundry and facilities and admin staff. (And thank you also to anyone else I’ve forgotten.)

Deborah M.

26 March 2026

Rated 5 out of 5.

Leanne B.

26 March 2026

Rated 1 out of 5.

Laurie H.

26 March 2026

Rated 5 out of 5.

Susan H.

24 March 2026

I could not recommend this facility more highly. The staff are amazing, as is the care, food, activities, rooms.....in fact there is absolutely no part of being a resident or visitor where they could improve. Mum is thriving and i now wish we had made the decision to place her in Bupa Berwicks care a long time ago. I would even go out on a limb and describe Bupa Berwick as being akin to a country resort.

Derek S.

20 March 2026

I am very happy with the care provided at Bupa Berwick. Food is very good. The clinical care provided by the clinical team is excellent. Care Manager, Kanchi is always approachable. I love my room with garden view and I see the chucks outside. Overall I am very happy at Bupa Berwick.

Brett L.

19 March 2026

My dad is now living at Bupa Berwick and loves it there, all the staff are supportive, genuine, caring and always willing to help in any way possible. They love a laugh and engaging with the residents. As family we are supported too, welcomed and feel part of the extended Bupa family. I recommend Bupa Berwick to anyone seeking a caring, friendly and supportive network and home for the loved one. Thanks, Julie Luttrell

Reginald C.

26 December 2025

Rated 5 out of 5.

Showing 10 of 46 reviews

Some reviews were originally published on Google.

46 reviews

Robyn B.

4 June 2026

Greg S.

15 May 2026

Katherine P.

2 April 2026

Deborah M.

26 March 2026

Rated 5 out of 5.

Leanne B.

26 March 2026

Rated 1 out of 5.

Laurie H.

26 March 2026

Rated 5 out of 5.

Susan H.

24 March 2026

Derek S.

20 March 2026

Brett L.

19 March 2026

Reginald C.

26 December 2025

Rated 5 out of 5.

Showing 10 of 46 reviews

Bupa Berwick

At a glance

Where it does well6

Worth asking about3

Room types at Bupa Berwick

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Bupa Berwick

Costs at Bupa Berwick

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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