J
Janine
5 May 2026My mum there for nearly 3 months never saw a real doctor even though she had complex medical issues they missed a serious decline in health now her death being investigated.
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3-5 Fort King Road, Paynesville VIC 3880
Deposits (RAD) $310,000 to $450,000
Daily payments (DAP) $71.60 to $103.93 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Compared only with the government’s own targets, averages and national figures.
Rooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Paynesville Gardens Care Community is located in the beautiful Gippsland Lakes region surrounded by waterways and parklands, with all the amenities of a regional town just minutes away. Nestled among sprawling landscaped gardens and courtyards, we offer expert care and warm, country-style hospitality. Our Care Community has well-appointed indoor and outdoor living spaces, with a bar and hairdressing salon, supporting a lively and meaningful lifestyle.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Paynesville Gardens Care Community in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Furnished room, Built in wardrobe, Pleasant decor
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
3-5 Fort King Road, Paynesville VIC 3880
Visits are by arrangement with the home. Call Paynesville Gardens Care Community to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 20 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Paynesville Gardens Care Community reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
3-5 Fort King Road, Paynesville VIC 3880.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
My mum there for nearly 3 months never saw a real doctor even though she had complex medical issues they missed a serious decline in health now her death being investigated.
My Mum stayed in this aged care home for a period of several years. I call it a home with good reason, it was her HOME. The rooms are great, plenty of activities, friendly knowledgeable staff, nutritious meals. The team really make an effort to get to know the residents and their families to ensure a supportive, protective and nurturing environment. Medical care is provided promptly when required with consultation of family to ensure care needs are met to the satisfaction of all. Recent changes to Management have seen Paula take the lead in enhancing the service and facilities. I have no doubt that her care and leadership will ensure to future of this facility to benefit everyone. A highly recommend facility that will care for loved ones as if they were their own family.
Got it :)
Absolutely amazing, beautiful place. Beautifully laid out and plenty of space for the residents. All the staff are extremely helpful, and they all go above and beyond to help the residents and their family. Care of the residents is their priority. Highly recommended. Actually, I'm thinking of booking myself in it's so beautiful
I’ve just returned home after six weeks respite following an injury from a serious fall. I found my stay there a very enjoyable experience. I had come from 11 days in public hospitals and surgery. I found Opal to be far superior in 1. Standard of care. 2. Staff morale. 3. Cleanliness . 4. Food quality. The lifestyle team made my stay feel similar to a sea cruise I took in 2018! At 83 years of age I have to admit it was very tempting to stay there! A big thank you to all the staff.
The most caring staff. Incredible location in Paynesville. Great service and facility.
Wonderful friendly staff, clean and organised facility with delicious meals and excellent service with care to all residents.
-10 care factor