AG
Ashmita G.
26 September 2025Rated 5 out of 5.
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17-21 Ashley Road, Reservoir VIC 3073
Deposits (RAD) $625,000 to $900,000
Daily payments (DAP) $144.35 to $207.86 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Located in beautiful Reservoir, The Ashley provides high-quality aged care in a friendly residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care and dementia support, with wellness programs created around your preferences. The Ashley enjoys beautiful, landscaped gardens, perfect for catching up with family and friends.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke The Ashley in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Built in wardrobe, Ensuite bathroom, Overbed table, Cooling and heating
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
17-21 Ashley Road, Reservoir VIC 3073
Visits are by arrangement with the home. Call Bolton Clarke The Ashley to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 51 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke The Ashley reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
17-21 Ashley Road, Reservoir VIC 3073.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Beautiful place I hope so I will be a member there soon love this place and the environment is such a precious for me
The staff are very friendly at The Ashley & have helped Mum settle in well. The rooms are lovely & have good amenities. The food is very good, which of course is a great relief for our loved ones. I would certainly recommend it.
It was my mother's choice to move to The Ashley. Whilst some looked at living there as 'somewhere to go and die', my mother chose to go there to continue living. It was good for her to have people her own age, that shared the music and movies she like and could discuss events of their past. The staff were wonderful to her and we could not have hoped for any better. My mother spent 9 years with them, and I thank each and everyone who made her days there special. THANK YOU
Rated 1 out of 5.
Rated 5 out of 5.
The decision to put mum into care wasn't an easy one to take but I felt she needed much more care than I could give her. I was recommended The Ashley by a fabulous carer from Darebin City Council and her recommendation was right - it's a lovely place, mum loves being there, and she's very well cared for. The staff and residents are all really friendly and I know mum's receiving the care she needs.
My Father has just entered The Ashley, under difficult circumstances, and the transition has been made seamless through care and professionalism throughout. I am both delighted and very relieved that we made the decision to choose The Ashley for my Dad’s next stage of live. Thank you to everyone. Mark
The Ashley is a quality care facility. The staff are caring and always communicative and give the impression of always enjoying their work. Some staff have also worked at the care home for many years. The shared resident facilities are well managed and organised with a wide range of activities for the residents to participate in. Having an on-site kitchen is also a great bonus. My partner and I searched for a long time to find a home that would care for my 93 year old mother in ways that I was unable to given her increasing needs. A great place.
Hello Just send me feedback. Whilst I understand the impact of Covid especially in the age care sector I am a little concerned about how our loved ones and staff are feeling. When mum first went into care I was absolutely sure that the Ashley filled all the requirements we wanted including staff morale and the joy one could feel throughout the home. Lately with so much change I have noticed how gloomy and functional the atmosphere has become. Staff used to laugh with each other and residents making for a happy and carefree environment. This atmosphere has virtually disappeared! Where has the laughter and happiness gone?? Staff appear run off their feet with little or no time to interact with each other and the residents. We need to care for the carers more and bring back that happy interaction they had with each other and residents. Hopefully with time and encouragement from management this great atmosphere of laughter will return and pass down to residents making for a wonderful place to work and live. Regards Kay
Showing 10 of 18 reviews