Bolton Clarke Newmans on the Park

Newman's has been incredible this past 3 weeks. I'll rewind, our journey started 5 weeks and 1 day ago. Time had come for mum and dad to move out of what had been home for 31 years. We had a recommendation to visit Newman's on The Park and booked a tour. Claire met us in the driveway and was so nice and understanding, instantly we felt at ease. Anushi Deheragoda, the manager took us on a tour, she was lovely too, we felt heard and respected. The facility is just lovely. This began conversations with Roxanne, the sales manager. Roxanne answered all our questions in a very professional kind way. We booked to take mum and dad through a week later. Roxanne took us through this time, we were served morning tea and met with such kindness and warmth from all the staff. Mum and Dad loved it immediately, and moved in a week later. The past three weeks has been a blur, five weeks since first contact and their old home is clean and vacant. This has been an amazing journey. Newman's feels like home now. Arrival was smooth, mum, dad and all the family have been met with warmth and genuine care. The transition has been seamless. They are found singing Irish folk songs, sitting in the garden, drinking lime spiders, eating delicious food, connecting, in trivia afternoons and just loving life. Newman's staff have been outstanding . Anushi, Roxanne, Claire, Pearl, Salvador, all wonderful. I couldn't score this home higher. 100/100. Outstanding. Thankyou so much for such a wonderful experience and the home you have given mum and dad. The family is so grateful.

From my first tour of Newmans on the Park. I felt a sense of warmth and professionalism. There were clean, welcoming and thoughtfully designed lounges, dining rooms, and quiet areas for residents. Then I saw the grounds and tranquil gardens with walking paths, seating, and a BBQ-equipped gazebo. However, the true standout for me is the caring, dedicated staff- nothing is too difficult or demanding. This applies to nurses, carers, reception, activity organisers and kitchen staff. They are not only highly skilled and professional, but also deeply compassionate. They treat my parents with dignity, respect, and genuine warmth. It’s clear that the team is passionate about what they do, and their commitment to person-centered care is evident in their interactions. They care about my parents' safety and happiness. There are programs to suit residents' interests and abilities. Multiculturalism is supported and celebrated through lifestyle activities and meal highlights. My mother especially enjoys the daily activities, which range from gentle exercise and music therapy to arts and crafts. There is usually something engaging going on. Sometimes she just wants to be an observer. As a family member, I’ve always felt included and informed. Clinical care managers and senior general management have always acted on my queries in a supportive and timely manner. I am grateful to have found this supportive environment. Newmans on the Park is more than an aged care facility – it’s "Home" to both my parents.

If you're searching for a place where your loved one will truly thrive, look no further than Newmans on The Park. After a difficult journey involving hospital stays and recovery, finding a safe, caring, and genuinely happy environment for our Mother was paramount. Her transition from respite care to permanent residency speaks volumes about the exceptional quality of life offered here. Newmans on The Park is more than just a facility; it's a vibrant community nurtured by kind, patient, and loving management, nurses, champions, and staff, not to mention the accommodating maintenance team. The welcoming atmosphere extends to family, with open visitation and even allowing her beloved mini poodle to visit, fostering a sense of belonging. Their dedication to her comfort, exemplified by replacing the scratched floor during her hospital stay, cemented Newmans on The Park as her true home. It's a place that surpasses any reservations, offering unparalleled care and a profound sense of community. We are overjoyed that our dear Mother calls Newmans on The Park home.

We are grateful for the care and support provided by Newmans on the Park for my father who is currently a resident of Newmans. The dedication of the staff....especially the nurses, the nurse aides and lifestyle team. The nurses and nurse aids are exceptional. Their warmth, patience and personalized attention not only to my father but to the other residence is unmatched. The nurse aids in particular have formed a trusting, respectful and kind interaction with him. Equally impressive is the lifestyle team who try to bring energy, joy and creativity to the lives of the residents. My family and I are grateful for the tireless efforts of the every staff member who try to make my fathers experience at Newmans a positive one. Regards Janet Demir

Mum (Fadwa El Handy) was looked after at Newman's on the Park aged care facility, and by the Newman's dedicated carers; first and foremost, I would like to thank all for putting a great effort attending to mum's continuous needs and demands; it was a challenging journey for all (us as the family and the carers at Newman’s); mum went through a challenging journey recovering from a major fall, with a broken arm and fractured knee cap; the Newman’s carers and nurses stepped up and with great efforts helped us tremendously; we worked as a team and extended family looking mum, in a step towards making sure that she is at home, and we did succeed; we had lovely times and memories before mum left us and in peace, birthday party, and of course the lovely and ongoing teasing activities (thanks to Charity, Novie, Bud, Younice and many good carers, I am sorry as I am forgetting the names and titles of many), and lastly, thanks again and again :-)

Management, the Facility Manager, can't manage staff - bullying tactics and lack of empathy for all. They will just follow up with a generic response. Sad.

If your loved one can voice their own needs & has low care needs then they may fare OK here. Otherwise, your loved one is at great risk of neglect. My Mum was here for respite. They treated her like she was mute & confused, which she wasn't. Whilst there she went into a hypoactive delirium. When I alerted them I was told it was just dementia. For 4 days in a row when I went to see her I found her in terrible pain, dressed inappropriately for the weather & cold, poorly positioned in her armchair & falling out, callbell, bedside table & breakfast out of reach & cold. Nobody had bothered to help her. It took the nurses an hour & a half to administer morphine. She was technically palliative by this stage but was treated like she had dementia. I had to assert myself for them them to call a doctor many times. Finally she fell & they did but it was too late. She was in hospital the next day & died 10 days later from hypocalcemia, a preventable condition. None of the nurses picked it up yet this is one of the most common complications in aged care. Some of the care from the nurses, kitchen staff & lifestyle program was above & beyond but mostly they are so young & inexperienced. I know their jobs are tough & they have been underpaid for too long but management need to step up & increase resources. I am still waiting for them to call me back. Her case manager Ann Mwangi was the worst. She kept telling me "your mother is not palliative she has dementia". She is not medically trained, how would she know. She did not even know my Mum.