It’s like an illusion show by David Copperfield - smokes and mirrors. I have three years of photos and correspondence. Inedible food, filthy bathroom, bedroom, a revolving door of staff. The latest is they are “trying to do their best”. Given the money that is poured in from residents, government funding and the tap of grants they apply for the residents should be eating lobster and caviar. Think the other end of the spectrum. Their Friday fish is, fish sticks-this is the cut offs of fish in a factory, a bit like crab sticks, minus the crab! I was told procurement limit what the cook can order. So not only is it the bottom of the food choices, procurement are buying for 30+ facilities. So they screw the resident and the supplier. As I recently told Shoreline, my mother before she lived there ate high end meat, fruit and vegetables, think the opposite there. Staff have 5 minutes to clean a room daily, apparently 20 min deep clean once a week, good luck there. I attended on a Wednesday, I found mould, dirt amass, filth under the fridge. I’m still waiting then to wipe the blood off the wall. How long will that take? Do they like me, no as I advocate for my mother’s rights. Over two months waiting for a copy of my mum’s Care Plan. Goodness, the excuses are pathetic. Under the Charter of Aged Care Rights every Redident is entitled to have a copy. Request ignored. Staff are leaving in droves, the cook resigned yesterday. The photos are a snapshot of the constant mould and filth in my mum’s room. The meal was shepherd pie, along with homemade crepes with blueberries. Certainly packet, cold crepes, with melted cheap ice cream and strawberry topping-all inedible, but if that’s the choice they eat a bit! No pride in the presentation of food. I once asked why was the fish advertised as grilled but not grilled. I was told the cook was trying to get it right, then told by staff they don’t have a grill in the kitchen, so a menu that reads appealing but falls well short everyday. The bread rolls have become slices of bread !! Yet, another cost saving. I feel compassion for a small cohort of staff, the majority arrive to get paid but fall short on completing their tasks.
