WP
Werner P.
14 July 2026Rated 4 out of 5.
Loading the aged care home
297 Mowbray Road, Chatswood NSW 2067
Deposits (RAD) $600,000 to $750,000
Daily payments (DAP) $138.58 to $173.22 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Community & Connection: Willowood fosters a strong sense of belonging through daily activities that encourage genuine social connection, making residents feel like they are part of an extended family. Quality & Inclusive Care: The facility provides high-quality, accessible care that is tailored to and respects the diverse cultural backgrounds of every resident, ensuring dignity and support for all. Comfort & Security: Our facility—a three-level home—is designed for well-being. It features comfortable recreational, lounge, and dining areas on each level and every resident's room and the entire building has air-conditioning. We offer secure outdoor gardens with extensive seating for residents and their families to enjoy. Our 4-Star rating reflects our strong commitment to the resident experience and care.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Columbia Aged Care Services - Willowood Centre in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated January 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Columbia Aged Care Services - Willowood Centre met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports cultural safety, inclusive activities and inclusive policies in place across its homes (July 2024 to June 2025)
Visit
Address
297 Mowbray Road, Chatswood NSW 2067
Visits are by arrangement with the home. Call Columbia Aged Care Services - Willowood Centre to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 40 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Columbia Aged Care Services - Willowood Centre reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
297 Mowbray Road, Chatswood NSW 2067.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 4 out of 5.
Columbus Aged Care provided exceptional care for my Nan during her time there. The staff were always kind, compassionate, and attentive, making sure she was comfortable and well looked after. The nursing team was professional and went above and beyond to provide excellent medical and personal care. The facility itself is beautifully maintained, with lovely gardens that gave Nan a peaceful space to enjoy the outdoors. The maintenance team does a fantastic job keeping everything clean and in great condition. Knowing she was in such a warm and caring environment brought us great comfort. I’m truly grateful for the dedication and kindness of everyone at Columbus Aged Care. Highly recommend for anyone looking for quality aged care for their loved ones.
Rated 5 out of 5.
I’m writing this review to help anyone thinking to put their loved one in a nursing home. I never ever wanted to go down that path for my father but unfortunate circumstances with dads health deteriorated very quickly so I was forced to look around and pick a nursing home. Dad wasn’t Covid vaccinated so I had a hard time trying to find the best one for dad with the short time I had. Willowood in Chatswood was one of the few that would take my dad in even though he wasn’t vaccinated. The procedure was pretty straight forward the next morning came in to check on dad at 10am and I couldn’t believe my eyes he was a mess not going into exact details to keep my dads dignity ….nightmare …from that point… I knew I had to stay on top of things. Appointments hygiene ,medication and visitation rights which was the most challenging….especially through Covid I was an essential visitor and I wasn’t informed by management that I could constantly visit dad through the Covid outbreaks. OPAN is available to all family members of the elderly to ask them about any matter of concern. I called OPAN to understand my rights to visit and they advised me that I should push for visitation rights The Manager of the facility wasn’t very accomodating to visitations at all. My poor dad had to be on his own for weeks before I reached this hurdle of visiting rights, and then I could came in everyday. Every point of dads Journey was an uphill battle, the inconsistency of the Manager was very annoying one day you were allowed to do this … then the next day you were not allowed. Addressing people with …who are you? Is not very welcoming to Willowood and the way Stacey spoke to my adult children was not acceptable in any manner ….. all they wanted to do was to visit their grandfather when visiting rights opened up through aged care Do you really think your serving your residence well when you refuse family members to visit. She refused them entry and told them she’d call the police a simple explanation and told them two visitors at a time would have been sufficient. Working as a hairdresser in many retirement places and nursing homes for 15 years it breaks my heart on how some residents are treated and so isolated Especially the ones that don’t have family checking in on them constantly and staying on top of matters ,its essential for your elderly members of our society to end their life with dignity and respect reviews are here to be helpful in giving you insight of my experience here at Willowood
My parents have been residents at Willowood for the past 3.5 years. Staff are consistently cheerful, helpful and approachable. Leadership is strong. Cleaning is regular and efficient and daily activities are varied. Residents are treated with respect and never patronised. Both my parents died in Willowood; it was a dignified, respectful, gentle time with thoughtfulness and kindness given to both my parents and our family.
My mother had a middling experience here. I would neither recommend nor warn against Willowood.
Rated 1 out of 5.
Rated 5 out of 5.