Arcare Lisarow The Orchards

From day 1 of my mother living at Arcare she received what I consider to be the best possible care available. She was treated with dignity and respect. Without exception the staff were caring and attentive and went beyond the role required of them. Communication was excellent as was the catering and social aspects provided to her. It is a beautiful environment on every level.

My Mum was a resident of Arcare Lisarow for over 4 years. I have only praise for the level of care and the compassion they showed Mum during her stay. I would like the thank Dale and his staff and especially Narelle for her extra care during Mums final days. Can not recommend them enough.

For the past two and a half years my wife has been a resident at Arcare Lisarow and the experience has been wonderful with first class care and attention from all the management and staff. Compared to other Aged Care facilities, Arcare Lisarow is like a high class resort. We are so grateful for the experience here and I can happily recommend this place to ANYONE.

Since our dear friend, Patsy, began living at Arcare we have been hugely impressed with the care and attention she has received. The staff have really invested in making her days a little brighter and take the time to make sure she is well looked after. Everyone has been so supportive and caring, particularly Grace and Sam. Patsy loves Trivia and Stella and Michelle have ensured that every time she joins in that she has fun! It was Patsy’s 100th birthday recently and the care and effort that went into preparing the venue for her party was wonderful - it looked amazing! Stella even went in to see her on her day off to wish her a happy birthday and to make sure everything was in order. Thank you to all the staff at Arcare - you’re a great bunch of people! M

This facility is currently looking after my Dad who has recently become palliative care. Being based just over an hour away from my Dad, knowing he is so well taken care of makes it a little easier for me when I am not able to be with him. I wish I had colleagues like the staff at Arcare back when I was nursing in Aged Care. They are so good to him and treat him as if he were their own father

We are so thankful to all the wonderful and dedicated staff looking after our Dad at Arcare Lisarow. He was warmly welcomed and made to feel at home since his very first day from everyone (including residents). We knew he was in the right place when the residents themselves tell you wholeheartedly how much they like it there. What we really appreciate is that with every interaction they always show Dad such kindness and respect. They take the time to listen to him and accommodate any requests (even when they’re busy!) all with a smile and friendly chatter. That genuine warmth and enthusiasm is just beautiful, and it comes from every staff member we encounter. We also really appreciate the feedback we receive whether it be an update, something to assist him medically or how much he enjoyed an activity. We see how much joy the social activities (and outings) bring him and the staff are just as excited as we are when he’s had a great day. The care and support you all endlessly provide him makes us very grateful he’s at Arcare Lisarow.

My dad was at Arcare in Lisarow for the last 12 months and we feel so lucky that we were able to find a room for him there. The room itself and all the facilities are top notch and the best that I saw after a lot of research (Dad thought it looked like a fancy hotel when he first saw it). But the level of care from all the staff is what really stands out. You can really tell that they truly care about their work and it is not just a job, which makes a big difference. This came across in all our interactions with management, admin and all staff who work there. All the residents are looked after so well and we really feel this was the best we could have hoped for to make Dad’s last 12 months the best they could be. From the way he was gently encouraged to become involved with the many great social activities in his first few months, the lovely friendships he developed with some of the regular staff he interacted with, all the amazing on site health and wellbeing services they offer, and the special extra care he received in his last week in palliative care, all made a tough 12 months as good as they could be. It was also amazing to see how well supported my mum was in her regular visits and especially in the emotional last few days. Thank you so much to everyone at Arcare, you are amazing! And for anyone researching options for age care, I couldn’t recommend them higher, if you are lucky enough to get a room there then I don’t think you will find a better option on the Central Coast.