All the staff, from the front desk to management to frontline carers and nurses provided excellent care for our mum, and were responsive to our requests. When I thanked one for showing particular kindness she said she cares for residents as if they were her own mother. That kind of commitment is evident across the board. Mum enjoyed the food, activities and time spent with the chaplain. When I asked if she felt safe and cared-for she said “yes” and “thank you”.
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