Subject: Warning - Avoid This Nursing Home at All Costs! We regret to share our families deeply concerning experience at this nursing home that compels us to issue a strong warning to potential residents and their families. Our encounters with the management has left us shocked and dismayed. The management at this facility were unprofessional, unreasonable, and a lacked communication skills and ethics that extended to potentially illegal actions. Their business practices are deceptive, and there are clear signs of mismanagement. Management should be replaced by a more functional team. Staff also appear incredibly unhappy which creates a poor environment for residents. One particularly alarming incident involved the unjust threat of eviction towards two elderly residents who had committed no wrongdoing. Shockingly, they were given less than 20 minutes' notice, a wholly unacceptable and inhumane approach. This was a couple that were about to make a deposit of 1.8 million for permanent care plus contribute hundreds of dollars in daily fees. This was simply because they were waiting for the bank to clear funds which in the greater scheme of things was negligible. Moreover, the complete absence of compassion and the engagement in harassment and bullying behaviours by the management was deeply troubling. This included repeated nuisance phone calls, unreasonable demands and threats. Given these serious concerns, be advised against considering this nursing home for yourself or your loved ones. It is crucial to prioritise the safety, dignity, and respect that every resident and their family deserves, which this facility fails to provide. Do not entrust the care of your loved ones to this establishment. Look elsewhere for a caring and reputable environment for your family members. This matter is now under investigation through the Australian Aged Care Quality and Safety Commission.
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