BaptistCare Dorothy Henderson Lodge Reviews – Aged Care Home in Macquarie Park, NSW

BaptistCare Dorothy Henderson Lodge Reviews – Aged Care Home in Macquarie Park, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at BaptistCare Dorothy Henderson Lodge in the 2024 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 69% · Most of the time 25% · Some of the time 6% · Never 0%94 in 100
Do you feel safe here?Always 75% · Most of the time 19% · Some of the time 6% · Never 0%94 in 100
Is this place well run?Always 56% · Most of the time 38% · Some of the time 6% · Never 0%94 in 100
Do you get the care you need?Always 63% · Most of the time 31% · Some of the time 6% · Never 0%94 in 100
Do staff know what they are doing?Always 63% · Most of the time 31% · Some of the time 6% · Never 0%94 in 100
Are you encouraged to do as much as possible for yourself?Always 63% · Most of the time 31% · Some of the time 6% · Never 0%94 in 100
Do staff explain things to you?Always 50% · Most of the time 38% · Some of the time 13% · Never 0%88 in 100
Do you like the food here?Always 6% · Most of the time 56% · Some of the time 25% · Never 13%62 in 100
Do staff follow up when you raise things with them?Always 69% · Most of the time 25% · Some of the time 6% · Never 0%94 in 100
Are staff kind and caring?Always 75% · Most of the time 19% · Some of the time 6% · Never 0%94 in 100
Do you have a say in your daily activities?Always 94% · Most of the time 6% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?94 in 100

Reviews from families and visitors3.0from 1 reviewRead the reviews

3.0out of 5

1 rating

Some reviews were originally published on Google.

1 review

Carol T.

16 March 2020

It is not DHL which are letting the ball drop with this, but Baptist Care. Initially I thought they had been good with the Covid outbreak but now I find out that the carers who originally have looked after our parents have not worked on site for weeks. NSW Health Dept workers, who don't know our family members are now 'caring' for them. The amount of messages we have received from Baptist care have been commendable but now I realise that they have been devoid of hard facts.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Personal care
Food and catering
Clinical care

Most complaints were about

Food and catering
Communication and consultation
Personal care

The main improvements made were in

Food and catering
Choice and dignity (including lifestyle and activities)
Physical environment (including cleaning)

BaptistCare Dorothy Henderson Lodge

At a glance

Where it does well7

Worth asking about4

Room types at BaptistCare Dorothy Henderson Lodge

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit BaptistCare Dorothy Henderson Lodge

Costs at BaptistCare Dorothy Henderson Lodge

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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