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9 April 2026Rated 5 out of 5.
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40-44 Helensvale Road, Helensvale QLD 4212
Deposits (RAD) $297,500 to $595,000
Daily payments (DAP) $68.71 to $137.42 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- Major renovations in mid-2014 - 70 luxurious suites, most with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent care - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Helensvale St James in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated November 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Helensvale St James met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Cooling and heating
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
40-44 Helensvale Road, Helensvale QLD 4212
Visits are by arrangement with the home. Call Arcare Helensvale St James to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 39 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Helensvale St James reported one on site around the clock in 11 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
40-44 Helensvale Road, Helensvale QLD 4212.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Visited this weekend 3 days in a row to see my dad. Lovely room with double sliding door opening on to lush Gardens. Staff were friendly and went out of their way to accommodate any requests. There is a Cafe on the centre of the Gardens. The first tea or coffee is complimentary for guests and residents. They have a variety of daily activities and a weekly outing for the residents to participate in if they so choose. Very happy my dad is here.
Rated 5 out of 5.
Rated 1 out of 5.
Rated 5 out of 5.
I am having to write this anonymously as my mother still resides with this facility and after pleading with her to leave she won’t because she loves her carers and nurses there and she feels like she is abandoning them if she goes. Recently this facility has had a lot of patients who have passed. After giving my condolences to one of the family members I was appalled to learn the day her father passed away she received a call from the facility manager stating she had 24hours to get everything out. She did not receive any support emotionally just a time frame THE VERY DAY HER FATHER PASSED AWAY. I have seen this place go down hill since the current facility manger took over so many unfortunate resignations from amazing long time staff members. I will continue to plead with my mother because as much as the day she passes will be tough I do not want to ever feel like she did not matter. The carers and nurses make this facility amazing but for how much longer depends on Arcare choice to keep this current facility manager.
Amazing residence! great staff,very kind and caring and take pride in their work. Clean and modern environment with a cafe on site too. Grandma loves it there.