JL
Justin L.
28 November 2025Rated 5 out of 5.
Loading the aged care home
38 Caseys Road, Hope Island QLD 4212
Deposits (RAD) $595,000 to $775,000
Daily payments (DAP) $137.42 to $178.99 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- Major renovations in mid-2014 - 39 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a hair salon and private dining room - Permanent care - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Sanctuary Manors in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Sanctuary Manors met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Cooling and heating
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
38 Caseys Road, Hope Island QLD 4212
Visits are by arrangement with the home. Call Arcare Sanctuary Manors to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 39 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Sanctuary Manors reported one on site around the clock in 11 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
38 Caseys Road, Hope Island QLD 4212.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
The staff of Sanctuary Manors are an amazing group of people who do a difficult job everyday and they do it very well. The Manager, Anne Marie, the R.N.'s and the EENs are experienced and caring and are always happy to answer questions. The Care Staff are kind, patient and very good at taking care of mum's daily living needs. The Lifestyle leader and her volunteers are wonderful, happy people who do their best to entertain the residents everyday. I have lunched with mum on many occasions and have found the food to be excellent, and the Housekeeping staff and Laundry ladies keep mums room and her clothes clean and tidy. Thankyou everyone for looking after mum and giving me wonderful peace of mind.
The first time we entered Arcare Sanctuary Manors we were very welcomed. They welcomed mum with a smile and gave support to her, like any new resident it was all new and very overwhelming but the staff helped mum to settle from day one. I have only had help and support from the manager and staff and the staff have gone out of their way each day to ensure mum was comfortable. At any time I have ask for help for mum they have been there with support. Nothing seems to be a bother for the RN's, nursing staff, cleaners, cooks and maintenance team. The staff that bring the dinners in always have a smile on their face and chat with mum, the nurses that shower, make beds etc are angels. The visiting doctor is great and always there for help. Mum has never said anything bad about anything.The staff at the front desk are great and very friendly and helpful. Arcare as a whole is a comfort for me when ever I leave the building I feel at ease knowing mum is well looked after. Communication is good the manager goes out of her way to keep me updated with everything especially during the peak of the Covid pandemic last year.Our family have nothing but praise for the staff and care as a whole. Anne