10 Halcyon Way, Hope Island QLD 4212
Deposits (RAD) $550,000 to $775,000
Daily payments (DAP) $127.03 to $178.99 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- Built October 2013 - 120 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent and sensitive (dementia) care - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Hope Island in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Hope Island met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Cooling and heating
The organisation that runs this home reports inclusive policies, inclusive activities and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
10 Halcyon Way, Hope Island QLD 4212
Visits are by arrangement with the home. Call Arcare Hope Island to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 36 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Hope Island reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
10 Halcyon Way, Hope Island QLD 4212.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
We want to thank the staff and carers for setting up a lovely 94th birthday for our Mum Mary today. 8 lovely ladies joined us to celebate with cake, bubbles and coffee. We all enjoyed the day as they shared stories of their individual histories. Thank you all so much. The Ryan family.
Since visiting our family member at Arcare, we have been so impressed with the staff, cleanliness, and good food choices. Well done to the Arcare team.
Nice location and the building is well maintained. Food provided is very good. I have to say that the facility is extremely understaffed. Care staff are regularly unavailable due to them having to go an also prepare the food. Front reception not always attended as they are also expected to do other tasks. Shame to see in this day and age. I not only feel for the residents but also the staff having to juggle many roles.
Rated 5 out of 5.
For Mum to settle in so quickly and so well is testament to the 'above and beyond' level of care, support and friendship. We cannot thank you enough! The dreaded realisation that permanent care was needed has turned out to be a blessing and Mum's health has improved immensely and she is happy.
First class!
Our mum moved in here last June after she lost Dad a few years before. She is now so happy and busy - its just wonderful to see her like that. The food is fabulous and the staff are awesome, kind and caring. There is always so much for her to do - from sailing to Zumba! She is no longer lonely and feels like she belongs somewhere special. We are all welcome to join in with so much there and can take her out anytime - nothing is too much trouble. We no longer worry about her being alone.
