Estia Health Hope Valley

I am absolutely blown away by the care my Mum has received at Estia Health Hope Valley! The staff are so friendly, professional and extremely efficient. We went through an extremely stressful time trying to find her an urgent permanent placement. The staff bent over backwards trying to help us out of a sticky situation. Deb, Bev and Monica are Angels. Nicky, the Life style co-ordinater helped us navigate through a bit of the overwhelming information. The RN, Nikita, who did the admission, was so very patient and knowledgeable and extremely helpful. Bev is worth her weight in gold. She has been so positive, supportive and full of joy. A big thank you to Kathy at Golden Grove Estia Health who pointed us in the right direction. A huge thank you to all the staff, you are all so great! We look forward to meeting all of you as you continue to care for my Mum!

My Loved One was admitted to Estia at Hope Valley in October 2025. She had spent 6 weeks prior to that in QEH, then Estia at Lockleys on respite. When she arrived at Estia Hope Valley we were greeted like family, and such a fuss was made of my Loved One. She was showered in the first week, the first shower she had been given since she was admitted to care. It was found her hair was matted from lack of care in previous nursing home. Unfortunately my LO is doubly incontinent and with dementia she does not have the insight that she needs to be changed - in previous nh they often left her unchanged for lengthy times leaving her very smelly, saying she is declining care. I would have to visit daily jumping up and down trying to tell them they had a duty of care to keep her clean. But luckily for me she was then offered a bed at Hope Valley Estia. Nothing is too much trouble. My LO is very happy there, enjoys her food, is changed very regularly and showered 3 times a week, or more if needed. She no longer smells. She thinks she is still in her home, and tells me she is very happy. It was so hard making the decision to put her into care, and the first experience of a very posh looking Estia Lockleys was a nightmare. Estia Hope Valley does look tired compared to the newer Estia’s. But the quality of care is absolutely fantastic, and that really is what counts, that and seeing your Loved One happy and settled!

My dad has been in respite for several weeks absolutely loves Estia hope valley, the staff and care is top notch, the food is delicious and he is eating very well, mum is coming in as well next week and they will be permanent residents. Bev and front office staff have a lovely way about them to all who come in.

Thank you to the wonderful staff at Estia Hope Valley who made the last 5 months of my grandfathers life, respectable and dignified. You laughed with him, respected him and put up with his stubbornness, all with a smile on your faces and kindness in your hearts. We can’t thank you enough.

My mother in law was in this home for respite after breaking her other hip. The person in the other bed said she didn’t believe she was showered daily. She was taken home and we found she was red raw . Often she was soaking wet. Too busy to take her to toilet. They bend over backwards in front of you but not sure what happens when you leave . My mother in law was left in dining area all day from early to late . (Family came at all hours daily to check)She is not a complainer which is probably why she was easily forgotten. I kept telling my sister in law to make official complaint to ombudsman but she like my mother in law doesnt like to complain. I’m still pressing her to do so as if not done officially then nothing will be done. If understaffed don’t take on the people . Don’t put your family in this home. Looks nice but also no stimulation. She’s home now , a lot of work , if need will need to search for a better care provider. Management needs to audit and do her job. She may be nice but this doesn’t cut the cake , niceness is not what she needed she needed it’s care and stimulation. Nursing manager needs a wake up and make sure rosters of care are fulfilled. Toileting should be done every 2 hourly but I don’t believe it as my sister in law stayed over 2 hours and no one took her. Also she wouldn’t have had such bad nappy rash. Btw no one is checking the door you can wait at times a long time to get in and no one signs in or out or checked to do so.

My father passed away last week while he was a resident of Estia Health Hope Valley and I would like to express my gratitude for the assistance and care he received while there. I was kept informed at all times about his needs and the programmes that were put in place to provide a comfortable and pleasant stay at Hope Valley. All the staff were professional, friendly and nothing seemed to be too much trouble. There was never a problem in speaking with someone when I needed to. Although it was sad to lose dad, I am so pleased that he was happy and was able to spend his last few months in such a supportive and caring environment. Kind regards and thanks to all the staff.