Victorian Elderly Chinese Hostel

I can’t speak highly enough of the care my grandfather has received at this nursing home. At 93, he was diagnosed with Fournier’s gangrene and initially given only a few days to live. It was an incredibly difficult time for our family, but the staff here never gave up on him. Over the past five weeks, they have provided consistent, attentive, and compassionate care. His wound dressings were managed diligently, and his comfort and dignity were always prioritised. Even when he was placed on palliative care and experiencing severe bloating, the team didn’t just accept the situation, they advocated strongly for him to be reassessed at hospital when others were reluctant. That persistence made a real difference. Today, he is no longer battling the infection and is continuing to recover, which honestly felt impossible at one point. The staff’s professionalism, clinical care, and genuine commitment to their residents truly stand out. They treated my grandfather as a person, not just a patient, and supported our family through an incredibly stressful time. We are deeply grateful for everything they have done.

My mother in law just passed away peacefully. Throughout her stay at Victorian Elderly Chinese Hostel, the staff there were very compassionate, kind and efficient. The management is highly professional and supportive, and keeps us updated all the time. I highly recommend the hostel for anyone looking for a good home for their loved ones. Many thanks from Pan/ Tang family

When you walk into this facility, you’re greeted with a welcoming atmosphere, happy residents, and a genuine sense of community. What truly sets them apart is their readiness to upgrade equipment whenever there’s a clinical need, ensuring resident safety and well-being are never compromised.

Thank you Victorian Elderly Chinese Hostel for taking care of my father. You service there it’s exceptional! I can always rely & trust your team that my father his in good care My father’s so happy at your nursing home & always praise how lovely the boss Henry is. How caring & friendly the nurses & carers are at VECH. My father even says the cooks makes food which he enjoys it so much that he prefers to eat the food at your nursing home than eat out as outside food too salty, lots of oil and not healthy. Whereas VECH make Chinese food which it’s right for his taste and it’s healthy for him. My father also compliments that your nursing home are so nice & makes him happy celebrating birthdays and special events days such as CNY, Easter, Christmas & etc…. Both my father and our family can’t thank you enough & am grateful towards ALL the staff at VECH for your friendly, kind, caring service for my father VECH feels like a second home or family for us.

Very impressed with the level of care at VECH. The clinical oversight is strong and residents receive consistent monitoring and support. The food quality is also excellent. The management is approachable and willing to help at all times.

VECH provides exceptional care for its residents. The clinical team is highly attentive and professional, ensuring residents receive the support they need every day. The food is fresh, varied, and clearly prepared with residents’ preferences in mind. What stands out most is the strong focus on rehabilitation and falls prevention, helping residents stay as mobile and independent as possible. The overall atmosphere prioritises wellbeing, dignity, and quality of life.

The manager Liu and the head nurse managed to make one of the worse days of my life even worse. After my elderly father who had stage 4 lung cancer died I called the hostel to tell them about the passing and cancel the service but Liu got all pissy at me when he asked how I was doing and I replied "bad". My dad just died, I don't care to engage in pointless small talk but okay I'll reply honestly but then you suddenly take offence to that due to your ego. He starts venting and saying that my dad cost the service a lot of money because they had to provide him oxygen tanks. He then tells me to never call again. How can you be complaining about providing my dad with his necessary oxygen? Clearly heartless and only in it for the money. Afterwards he cowardly calls and complains about me to my cousin painting his own narrative and making her apologize for me. That is a clear breach of privacy as well as manipulative. The nurse was bad as well when I called a day before my dad died to tell her to call an ambulance for him she was all reluctant and when I insisted she finally relented but told me to say thank you. This is an emergency situation and her priority is please and thank yous? How absolutely unprofessional and incompetent. I don't know about the rest of the staff but these two I will never forgive.