RV
Robin V.
15 June 2026Security systems to enter and exit a puzzle. Care for customers and facilities are very good Not cheap about $1000/wk
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135 Duff Street, Cranbourne VIC 3977
Deposits (RAD) $789,000 to $910,000
Daily payments (DAP) $182.23 to $210.17 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Willow Wood is a warm and inviting home featuring a central entertainment area, an on-site cafe, gym, theatre, golf putting green and resident gardens. All rooms are single with en suite, light and spacious, furnished with a flat screen TV, Foxtel, built-in wardrobe, lockable cupboard, overhead ceiling fan and hydronic heating. A newer 58-bed modern architecturally designed extension also features light and bright single rooms with en suite, electronically adjustable king single bed, designer desk and armchair, self-controlled heating and cooling, wall mounted flat screen TV with Foxtel and more. The home features Lifeview's small-house relationship based model of care - Home2Home, where residents remain as independent as they wish, with assistance as they need it. Lifeview is Rainbow Tick accredited & LGBTI friendly for residents and staff. Resident pets are welcome.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Lifeview Willow Wood in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Lifeview Willow Wood met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Pleasant decor, Bedside table, Built in wardrobe, Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports inclusive policies, inclusive activities and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
135 Duff Street, Cranbourne VIC 3977
Visits are by arrangement with the home. Call Lifeview Willow Wood to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 37 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Lifeview Willow Wood reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
135 Duff Street, Cranbourne VIC 3977.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Security systems to enter and exit a puzzle. Care for customers and facilities are very good Not cheap about $1000/wk
My father is a resident here for the most part the staff are lovely. However a recent incident left me very displeased. I wont publicise the issue as its already been taken up with management. All ill say is if you send your family member here make sure on hot days they are well looked after & not being left to over heat.
Rated 5 out of 5.
Rated 5 out of 5.
My father-in-law absolutely loves living at Willow Wood. The staff are always willing to help with any issues we may have. I am reassured the care provided is always of a high standard and I get regular updates via telephone on any changes in care as we live interstate. If I have any requests, these are always actioned in a timely manner. All staff are friendly and acknowledge us whenever we visit. It's comforting to know our loved family member has always been given exceptional care and feels secure having people around to look after his every need. The best decision I ever made was to put our loved family member into this nursing home. The grounds are beautifully kept and always activities to attend to keep busy each day.
Beautiful place for Elderly People ❤️
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 37 reviews